Operations Manager, Student Success Coach Learning Network

City Year

3d

About The Position

The SSCLN Operations Manager will play a critical role in ensuring the smooth execution of network activities and initiatives. Reporting to the SVP, Product Design & Development, this role works closely with and has dotted-line responsibilities to key members of the SSCLN teams. The Operations Manager serves as a key liaison between partner organizations and internal stakeholders and oversee, logistics, coordination and administrative functions that enable the Student Success Coach Learning Network communities to thrive.

Responsibilities

• Lead SSCLN operations and logistics
• Design and maintain systems and tools to monitor SSCLN priorities and operating goals.
• Coordinate logistics and lead implementation for partner engagement, convenings and virtual events, ensuring deliverables are met and stakeholders remain informed.
• Manage resources effectively, while maintaining clear communication across the SSCLN teams and partner organizations.
• Support SSCLN content and resource development
• Manage the creation, editing, and distribution of SSCLN resources, including newsletters and learning institute content.
• Collaborate with consultants and subject-matter experts to ensure content aligns with SSCLN priorities.
• Manage knowledge systems and virtual platforms
• Oversee SSCLN’s online community platform and maintain organized, accessible network resources in SharePoint.
• Lead learning management system (LMS) operations to ensure training and engagement materials are current and accessible.
• Monitor and analyze engagement and satisfaction data to inform improvements.
• Contribute as a member of a high-functioning team
• Serve as the connector and work in close partnership with the SSCLN team members to align efforts and advance priorities supporting the growth and scale of the Student Success Coach Framework across California and New York.

Benefits

• Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays.
• You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs.
• Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed