Network Operations Manager

DMI

21h • Remote

About The Position

DMI is seeking an experienced and strategic Network Operations Manager to lead enterprise Voice, Data, and Video network operations supporting the U.S. Securities and Exchange Commission (SEC). This is a senior leadership role responsible for overseeing mission-critical network services, driving operational excellence, and ensuring high-performance service delivery across a complex, large-scale federal environment.
If you are a proven IT operations leader who thrives in high-visibility programs and enjoys managing large technical teams while shaping strategy — this is an opportunity to make a significant impact.
The Network Operations Manager provides leadership oversight for network engineering and operations teams supporting ISS2 PWS requirements. This role manages enterprise voice, data, and video operations, ensures network design integrity, and drives continuous improvement across geographically distributed teams.
You will oversee network performance, service delivery, escalations, and operational strategy while ensuring compliance, reliability, and scalability across mission-critical systems

Requirements

• Minimum 8 years of management experience in IT operations, service delivery, or enterprise support programs
• Minimum 5 years managing programs with at least 50 personnel
• Experience leading mission-critical IT systems implementation and operations
• Experience delivering enterprise operations support services across multiple locations
• Strong program management and service delivery oversight capabilities
• Bachelor’s degree from an accredited institution or equivalent professional experience
• Must successfully complete a Public Trust background investigation and/or obtain a Public Trust clearance
• Must be a U.S. Citizen

Nice To Haves

• PMP (Project Management Professional) certification
• ITIL Expert or ITIL Strategic Leader certification
• Experience managing large federal IT service delivery contracts
• Strong strategic planning and operational governance experience
• Excellent executive-level communication and stakeholder management skills
• Experience managing enterprise-scale service desk and end-user support operations

Responsibilities

• Lead and supervise enterprise Voice, Data, and Video teams
• Provide technical and operational leadership for complex, large-scale network integration and testing
• Oversee network design, implementation, and day-to-day operations
• Manage Network Operations Center (NOC) activities and performance metrics
• Review technical deliverables for quality, compliance, and alignment with design standards
• Ensure progress against established milestones, schedules, and service level agreements
• Coordinate with stakeholders on network requirements, changes, and enhancements
• Drive continuous improvement initiatives across network operations
• Manage escalations and resolve complex, high-impact network issues
• Develop and implement network operations strategies, standards, and best practices
• Provide leadership for large technical teams delivering enterprise support services

Benefits

• Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager