Network Operations Manager
About The Position
Adar Inc. dba Rhodian Group in Rosemont, IL seeks Network Operations Manager. Responsible for the ongoing management of Network Operations including the processing of NOC and Networking incidents through our service now queue. Manage the daily management of the incident queues. Manage NOC Analyst and Network Engineer schedules (as applicable). Develop processes to service customers with managed service tools. Handle all client service delivery issues. Ensure that agreed SLA (service level agreements)/OLA (operation level agreement) and Change Management standards are being held and provide customers with Network management and monitoring, designs, validations, documentation of their Infrastructure environment as well as maintenance and updates for their multivendor infrastructures. The infrastructure varies from Data Centers to Warehouses and Office landscapes. Development of analyst and engineer skills through career ladder. Execution of weekly meetings and individual development meetings. Quarterly and annual performance reviews on reporting analysts. Work with other operational managers for ownership of Managed Services tools and directing staff on continual improvement and updates. Ensure technician adherence to company and IT policies and procedures. Execute proper methodologies to improve the change management process, reduce unscheduled downtime, and improve customers’ satisfaction. Analysis of existing customer network and cybersecurity landscape and providing recommendations to customers. Assessment, implementation, and support of projects regarding networking and Cybersecurity. Responsible for the internal documentation platform and the redesign to improve operations of internal staff. 100% telecommuting from home allowed from anywhere in the United States.
Requirements
- 6 years of experience in the job offered or in a related Firewall or Networking role, 2 years of which must be in an MSP (managed service provider) role
- Experience with (i) using MS Visio to create customer or internal Network/Infrastructure diagrams to document customer or internal environments; (ii) Stencils and integrating them into documentation; (iii) creating Visio templates; (iv) MS Teams Channel & Chat creation and administration; (v) tying MS Teams into MS SharePoint; (vi) MS SharePoint administration for team members and creation of SharePoint content shareable across teams; (vii) MS Outlook processes distribution lists, adding and deleting users through Office 365 Administration and general functions Outlook is used for sending/receiving Emails, and Scheduling Meetings
- 2 years of management experience leading a Network Engineering team
- 2 years of experience using an ITSM ticketing tool
- Certifications with: Fortinet Certified Associate in Cybersecurity; Fortinet Certified Fundamentals in Cybersecurity; CISCO IP Routing, Cisco Switched Networks, Cisco Wireless Network Fundamentals, and ITIL® Foundation Certification
Responsibilities
- Ongoing management of Network Operations including the processing of NOC and Networking incidents through our service now queue
- Manage the daily management of the incident queues
- Manage NOC Analyst and Network Engineer schedules (as applicable)
- Develop processes to service customers with managed service tools
- Handle all client service delivery issues
- Ensure that agreed SLA (service level agreements)/OLA (operation level agreement) and Change Management standards are being held
- Provide customers with Network management and monitoring, designs, validations, documentation of their Infrastructure environment as well as maintenance and updates for their multivendor infrastructures
- Development of analyst and engineer skills through career ladder
- Execution of weekly meetings and individual development meetings
- Quarterly and annual performance reviews on reporting analysts
- Work with other operational managers for ownership of Managed Services tools and directing staff on continual improvement and updates
- Ensure technician adherence to company and IT policies and procedures
- Execute proper methodologies to improve the change management process, reduce unscheduled downtime, and improve customers’ satisfaction
- Analysis of existing customer network and cybersecurity landscape and providing recommendations to customers
- Assessment, implementation, and support of projects regarding networking and Cybersecurity
- Responsible for the internal documentation platform and the redesign to improve operations of internal staff
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
