Operations Manager

STA Family of Companies•Allentown, PA

1d•Onsite

About The Position

Under the general direction of the AGM, GM, and/or Vice President of Operations, the Operations Manager shall organize, oversee, control and direct the activities of a school bus service location and/or locations(s) ensuring that the operations are safe, efficient and meet the needs of the customer(s), employees, and corporation. This classification is the most senior position at the location(s).

Requirements

Excellent working knowledge of all aspects of operations.
Good interpersonal communication skills.
Excellent computer skills with emphasis on Microsoft Office and ability to learn and utilize software applications.
Strong leadership abilities.
Knowledge of Federal and State regulations, including OSHA.
Ability to evaluate and discipline drivers and enforce STA policy and procedure.
Highly motivated and demonstrate capable leadership skills.
Attend work on a regular and dependable basis.
Ability to successfully pass state and/or federal required Background Checks.
Ability to perform the essential functions of the job.
Ability to comply with all policies and procedures established by company.
Must be eligible to work in the US without restrictions.

Nice To Haves

Bilingual in Spanish a plus.
Equivalent management experience (if Bachelor's Degree not obtained).
Possession of a valid Commercial Driver’s License and DOT physical or must be able to attain within six (6) months of hire.
Ability to safely lift heavy equipment (minimum of 50 lbs can be up to 100 pounds) frequently throughout the work day.

Responsibilities

Directing the day-to-day operations of a school bus facility/terminal.
Ensuring that each School District in the designated area is being supplied with all required information.
Develop and manage a safe, reliable, on-time service through efficient and cost effective solutions to routing issues.
Oversee field supervisors and assignment of tasks.
Coordinate and assist in the development of financial information, including managing cost control, labor hours, capital investment decisions, forecasting, budget planning, pricing, service management, and adhering to budget.
Oversee paperwork needed for the school district for billing purposes.
Inspect the workplace while developing and maintaining a safety conscious culture that commences with the hiring process and continues at all times during an individual’s employment.
Conduct routine checks from time-to-time in order to ensure optimal productivity and ensure employees are meeting their job responsibilities.
Make decisions and recommendations regarding management of staff to include, recruitment, hiring, directing, counseling, disciplining, and terminating employees.
Act as a liaison between STA and customers, community, parents, students, and the public always ensuring the reputation of STA.
Monthly reviews with the customer/client (school personnel at the contacted schools) are required which includes a written brief to the Vice President.
Assist with the development of new business opportunities in the community.
Ensure that all routes are covered, and schedules met and any other matters that involve contract compliance.
Oversee the assignment of driving personnel to ensure consistent and efficient terminal operations.
Maintain a log of deviations or interruptions to service and reasons for the deviations, including but not limited to road failure.
Organize and lead monthly safety/in-service training meetings.
Participate in recruitment and scheduling driver training classes.
Assure that payroll, billing and other reports are accurate and submitted in a timely manner.
Investigate all incidents and accidents, including conducting interviews, schedule follow-up retraining or other corrective action and report findings.
Responsible for carrying out all STA policies and State & Federal applicable regulations.
Ensuring all drivers and staff are equipped with all necessary job related training.
Develop charter and school business for assets during non-school days and summer months.
Drive routes, as needed.
Manage sensitive and/or confidential information and must exercise extreme care in maintaining confidentiality and privacy.
Perform other duties as required.