Operations Manager
Parks Hospitality Group Inc•Morrisville, NC
•$45,000 - $50,000•Onsite
About The Position
Join Our Team as an Operations Manager at the Tru By Hilton Raleigh-Durham Airport! At Parks Hospitality Group, we are looking for an Operations Manager to oversee Guest Services and Breakfast Operation. You will ensure operational excellence and guest satisfaction across these departments.
Requirements
- 2+ years of hotel operations experience, including supervisory roles.
- Strong leadership and organizational skills.
- Proficiency in property management systems.
Responsibilities
- Oversee daily operations of Guest Services and Breakfast, ensuring efficient service and guest satisfaction.
- Lead efforts to deliver exceptional guest experiences by addressing feedback and resolving complaints.
- Participate in the hotel’s reputation management initiatives, ensuring positive reviews and feedback.
- Monitor staffing levels, schedules, and departmental performance.
- Maintain compliance with safety, health, and brand policies.
- Conduct regular inspections of rooms, public spaces, and facilities.
- Act as the primary point of contact for team members and guests in the absence of the General Manager.
Benefits
- Medical
- Dental
- Vision
- 401(k) with company matching
- Paid time off (PTO)
- Team Member Recognition Program
- Discounts on hotel stays and dining
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
