Operations Manager

NOCO•Albany, NY

7d•Onsite

About The Position

Join our team as a Fuels Operations Manager, where you'll play a critical role in ensuring efficient, safe, and high-quality fuel delivery operations. In this leadership position, you will oversee a team of drivers, optimize delivery routes, and foster a strong team culture while maintaining compliance with DOT regulations and company safety standards.

Requirements

High school education or equivalent.
Minimum of 3 years’ experience in the propane and fuel industry preferred.
Class B License (minimum required) with Hazmat and Tanker Endorsements.
Current Medical Certification required.
Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations.
Ability to drive safely.
Ability to manage and motivate others.
Ability to use navigation tools such as onboard GPS, smartphone apps, and/or web-based or physical maps.
Ability to plan delivery routes.
Ability to maintain basic logs and records.
Ability to carry out a series of instructions without constant supervision.
Able to remain professional and courteous at all times.
Prolonged sitting in a trailer cab for long periods of time.
Must be able to lift and move up to 50 pounds at a time.
Pushing/pulling up to 50 pounds at a time.
Occasional exposure to toxic or caustic chemicals/fuels or fumes.
Occasional exposure to outdoor weather conditions.

Nice To Haves

Minimum of 3 years’ experience in the propane and fuel industry preferred.

Responsibilities

Lead a group of drivers on a daily basis to ensure routes are being serviced in a timely manner.
Assist in creating a team culture.
Support and understand individual needs and challenges.
Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Handles incoming calls and e-mails from Operations, Customer Service, and Sales department.
Report downtime or other concerns to appropriate management.
Assist in planning and executing routes to maximize efficiency.
Coordinate new customer locations with sales, approving tank locations.
Working with Driver/Sales to ensure safety, customer satisfaction, and communications with all parties.
Train new drivers and cross-train, certify, and audit existing drivers.
Manage added stops, customer changes, IT issues, light equipment issues, etc., with the team.
Install/expand the monitor network.
Work closely with Fleet Maintenance to ensure an appropriate number of trucks are operational to meet service needs.
Maintain proper physical condition of vehicle and equipment, and communicate with maintenance shop personnel for mechanical downtime and other issues.
Assist with shop movements of any equipment between terminals or repairs (weights and measure, Tank test)
Assist service with pump and tank repairs if needed. (swapping nozzles out)
Provide Dispatch coverage during critical times/vacations.
Provide delivery coverage when needed (vacations, short-staffed, etc.), operating various commercial motor vehicles, according to applicable state and federal transportation laws.
Communicate fleet status to Regional Managers and the day shift lead.
Work with the Regional Manager to oversee budgets, especially related to labor, expenses, capital expenditures, and implement cost-saving measures when possible.
Arrange commercial motor vehicles in shipping yards for optimum loading patterns.
Receive shipments of materials while managing warehouse space, if applicable.
Perform other related duties as assigned that may include: Day/Night dispatch Day/Night Team Managers Plant Maintenance Dispatch Board Manager Fuel Tank Inventory Truck Maintenance Manage Customer Base Changes Safety Manager Truck Equipment Winter Blend Manager DVIR Review
Responsible for general supervision of staff and development; this includes but is not limited to establishing staffing levels, scheduling, training, written evaluations, spot checks on quality, payroll and additional pay incentives.
Supervise all fuel and propane drivers.
Oversee the delivery department to ensure the best use of vehicles and personnel.
Work with corporate Human Resources to build and develop talent on the team, understand employees' career goals, and provide coaching to get employees ready for advancement.
Supervise and manage performance; ensure tasks are appropriately delegated and completed by monitoring performance and holding employees accountable for meeting expectations.
Provide ongoing coaching and feedback to senior team members.
Ensure that managers hold their teams accountable with feedback to team members, deliver corrective action and discipline when necessary, and document all performance issues.
Ensure employees adhere to company policies and legal regulations and engage HR when appropriate.
Actively support all corporate policies and standard operating procedures.
Manage conflict and crisis; proactively anticipate, manage, and constructively resolve disputes and disagreements.
Coordinate with human resources on any employee issues or concerns.
Perform periodic safety audits for each driver (2x per Year)
Ensure conformance with DOT Regulations.
Understand, provide leadership, and communicate safety goals and objectives.
Orient, train, and coach all team members on safety requirements, ensure safety compliance, and take appropriate action to address safety violations.
Establish and maintain a clean, safe work environment complying with company and OSHA standards and perform monthly safety inspections, as assigned.
Follow company policies to report and investigate all accidents and near-miss incidents.
Perform root cause analysis and address performance and related discipline issues, as appropriate.