Operations Manager

Riverstone Logistics • Orlando, FL

3d • Onsite

About The Position

Riverstone Logistics (RLX) is a supply chain company providing final mile, middle mile, warehousing, fulfillment, and storage solutions. Founded in 2017, RLX is a purpose-driven company focused on serving communities and improving the logistics industry. The company values integrity, care, and meaningful work. The General Manager (GM) leads a client-based profit center, with full accountability for team performance, operational execution, and financial results. This role is primarily a people leader, responsible for building, developing, and retaining a high-performing team. The GM sets the tone for culture, accountability, and engagement, coaching leaders and creating an environment for optimal performance. Strong people leadership and operational discipline are equally important. The GM also owns the client relationship at the local level, ensuring service, quality, and financial benchmarks are met. GMs are business leaders who balance labor efficiency, cost management, and process execution with intentional leadership and team development for long-term profitability and growth.

Requirements

• Bachelor's degree in a relevant field of study, or equivalent combination of education and experience.
• Minimum of 5-7 years of warehouse, distribution, and/or supply chain operations.
• At least 3 years of managerial experience.
• Proficient in Microsoft Office suite including Excel.
• Ability to complete work in a timely, accurate, and thorough manner.
• Effective verbal and written communication skills.
• Ability to exhibit a professional manner when dealing with conflict.
• Ability to coach and develop employees.
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This may involve traveling to various locations within the specific region for the client.

Responsibilities

• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location.
• Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner.
• Consistently meeting and exceeding client service goals.
• Leading the profit center through change, whether internal or external, and ensuring continuity in communication around expectations.
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments.
• Maintaining a professional appearance always, while setting an example for employees alike.
• Ensuring daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures.
• Ensuring employee and provider adherence to prescribed dress code and uniform requirements.
• Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company.
• Ensuring the implementation and maintenance of Lean warehouse principles.
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships.
• Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client.
• Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability.
• Ensuring successful compliance and performance of all vendors and service providers.
• Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems.
• Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in a fair and equitable manner.
• Managing and maintaining budget and controls expenses.
• Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies.
• Maintaining a respectful and professional relationship with all vendors and service providers.
• Performing other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager