(117) Operations Manager

Opterra Career•Gladewater, TX

3d•Onsite

About The Position

The Operations Manager is responsible for their assigned office’s overall operations to ensure goals and objectives are achieved, while improving efficiencies and encouraging professional growth of the employees under their management.

Requirements

Associate’s degree in a related field or equivalent combination of skills and experience
Minimum of two (2) years of management experience or leading teams
A valid driver’s license, good driving record, and the ability to drive company vehicles
Ability to obtain and maintain a DOT medical card
Ability to travel up to 50% of the time, by ground or air, including overnight travel
State level herbicide applicator license in states worked
Proficient in calibration of equipment
Expert knowledge of routing
General understanding of business accounting and P&L statements
Excellent interpersonal, verbal, written, and organizational skills
Strong decision making and problem solving
In-depth knowledge of the industry
Team player with a growth mindset
Proficient in using various forms of technology to complete tasks effectively and efficiently
Knowledge of operating systems such as GDS, UKG, Samsara, Chrome River, and Fyle, and Microsoft Office Suite products

Responsibilities

Exemplify our five core values (Safety, Others, Integrity, Initiative, and Passion)
Oversee and manage the daily operations, scheduling and routing of crews within assigned territory
Develop strategic plans and create efficiencies that optimize productivity
Build calendar for work group 30 days in advance
Conduct technical training and coaching of crews within territory
Review application reports and submit for invoicing in a timely manner
Manage and oversee weekly meeting agendas for operations to include, but are not limited to, safety and production
Manage and track licenses, medical cards, and other certifications for team members
Review and approve timesheets for team members
Review and approve expenses for team members
Manage subcontractors and required documentation including, but not limited to, subcontractor agreements and certificates of insurance (COI’s)
Conduct quality control inspections of customer sites and subcontractor work
Provide excellent customer service, ensure customer satisfaction, and maintain customer retention
Make follow-up calls to customers regarding quality and invoicing
Manage and maintain the health and maintenance of the fleet and equipment
Manage maintenance of the office and facilities
Manage fuel costs, chemical usage, uniforms, and inventory
Review tailgate briefing meetings
Review Samsara videos and provide coaching when necessary
Perform assessments for team members
Implement kickoff meetings and a tracking system for large projects
Attend company meetings as requested
Assist the Regional General Manager in determining staffing needs and assisting with the hiring and selection process
Establish and maintain a positive work environment that encourages collaboration and communication
Perform administrative, human resources, payroll, and expense responsibilities to support territory operations, and work with other departments, as needed
Maintain a safety culture and compliance and stay up to date on OHSA, DOT, and other applicable rules and regulations
Assist with incident investigations and implement corrective actions, when needed
Understand and enforce all company policies, including, but not limited to, safety, human resources, and accounting policies
Respond to employee concerns in a timely manner and escalate when necessary
Provide effective performance feedback through recognition, rewards, performance reviews, and disciplinary action
Build and maintain a strong team through effective training, coaching, and team building
Encourage career development planning and opportunities to team members
Build future leaders through mentoring and succession planning
Perform other duties as assigned