Operations Manager-Bloomingdale's 59th Street

Burberry•New, KY

2d•$70,000 - $75,000•Onsite

About The Position

Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

Requirements

Ability to demonstrate excellent leadership and people management skills.
Proven ability to network, recruit, train, develop and assess.
Proven commercial awareness and ability to problem solve in minimising risks and overcoming obstacles.
Proven ability to work in highly pressured roles.
Ability to be flexible and agile to meet business needs.
Demonstrate sound commercial and brand awareness.
Proven strong operational performance within a high volume and high turnover retail environment. Other relevant service sector experience will be considered.
Technical proficiency with SAP and MS applications.

Responsibilities

Support the General Manager with all policies and procedures to streamline and safeguard the store
Act as the General Manager or Assistant General Manager when appropriate to ensure the efficient running of the store, both front and back of house
Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands
Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
Assist the General Manager in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss
Ensure all Health and Safety legislation and processes are adhered to
Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping
Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store
Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment
Cascade company communications to all members of the store team and lead by example when embracing brand messages
Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry’s core values – Protect, Explore, Inspire
Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business