Operations Manager
About The Position
CookUnity is a platform that connects chefs with consumers, delivering millions of meals nationwide. Founded in 2018, CookUnity aims to empower chefs to nourish the world by providing a marketplace for great food. The company is expanding beyond delivery to become an ever-innovating marketplace focused on its mission. As an Operations Manager, you will be responsible for ensuring a best-in-class experience for both eaters and chefs. This role involves elevating standards, streamlining processes, and providing efficient guidelines to the Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments. The focus is on scalability and cost-efficiency, with success measured by customer satisfaction and operational profitability. You will identify key opportunities and lead projects to scale the business for growth.
Requirements
- Being able to speak conversational Spanish and/or another language is a requirement
- 4+ years of management experience
- Previous experience in Shipping or Logistics operations is highly valued.
- Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement
- Computer skills including knowledge of MS Office and Google Suite (Gmail, drive, sheets, etc.)
- Outstanding communication and organizational skills.
Responsibilities
- Help build a fulfillment and logistics team providing them with necessary tools, proper training and quality direction
- Handle the relationship with local and regional couriers and ensure our meals are delivered to our customers at the time and date they expect
- Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Ensure compliance of health and safety policies
- Collaborate with Customer Experience to continuously improve the delivery experience and respond to delivery exceptions and requests
- Troubleshoot issues and provide solutions to complex logistics challenges
Benefits
- Health Insurance coverage
- PTO policy and paid sick days
- Stock Options Plan granted on Day 1
- Eligible for bi-annual performance bonus
- Family leave fully paid
- Compassionate Leave: 3-5 days each time the need arises
- A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
- Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle
- Personalized Spanish coach
- Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
- 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
