Operations Manager - Tucson, AZ

FIELDTRIP Hospitality•Tucson, AZ

6h•Onsite

About The Position

Fieldtrip is a luxury hospitality and real estate firm specializing in the acquisition, development, and management of premium branded short-term rentals. We aim to be the leading boutique hospitality brand in the luxury short-term rental space, currently managing over $200M in assets with an additional $50M+ under development. Our properties are professionally designed to the Fieldtrip brand standard, allowing us to scale and operate our portfolio like a distributed full-service boutique hotel. Our professional local teams ensure a seamless and unique experience for our discerning travelers by maintaining properties in perfect condition and preparing them for guests' specific needs. Our Experience Curation team, dedicated concierge, and 24/7 Guest Experience team provide prompt support and curate bespoke travel experiences and immersive activities, evidenced by over 4000 5-star ratings.

Requirements

Must be located in the Tucson, AZ, preferably within 15 minutes of the Cataline Foothills area.
Career-oriented, highly motivated, responsive, and reliable.
Ability to work in a team environment or work independently.
Self-starter mentality.
Ability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs.
Ability to work well under pressure in a fast-paced environment.
Highly confident in navigating various tech/management applications on desktop, laptop and mobile devices.
Positive attitude and a passion for the vacation rental industry.
Reliable car, a valid driver's license, and the willingness to travel regularly within the designated area.
Ability to lift and move heavy objects and perform manual tasks.
Legal right to work in the United States.

Nice To Haves

3+ years of experience in short-term rental or hotel operations.
Hospitality experience.
Bachelor or Associates Degree or job experience that required analytical skill sets.
Project management experience.
Knowledge of basic residential mechanical systems like HVAC, electrical, plumbing, pool systems, and well systems.

Responsibilities

Manage ground operations of our Tucson properties under the direction of the VP of Operations.
Inspect properties to ensure brand standards are maintained, evaluate maintenance, grounds, and housekeeping operations.
Review/audit property administrative and maintenance areas to ensure compliance with established policies and procedures.
Ensure exceptional guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion.
Proactively identify issues that arise and independently solve problems.
Assist with supply chain support for properties, including lifting, moving, and unpacking items.
Coordinate and manage housekeeping and maintenance tasks.
Serve as the brand ambassador for the Tucson market, instilling a passion for delivering exceptional guest service and experiences.
Perform other duties as assigned.