Operations Manager

Skookum•Warner Robins, GA

12d•$100,920 - $112,130•Onsite

About The Position

Tessera is seeking a Site Manager to join the team in Warner Robins, Georgia. The Tessera Robins AFB Operations Manager leads a diverse workforce of technicians and professionals engaged in a variety of Vehicle Maintenance activities, Supply Part purchasing and tracking and logistical support activities that directly support the Robins AFB mission. This role serves as the sole on-site leader and primary point of contact for all Government representatives, including on-site Contracting Officer’s Representative. The Robins AFB Operations Manager is principally focused on delivering outstanding results through a quality, integrated, and responsive team. Building this quality team requires proactive recruitment, effective onboarding and job training, workforce development, and creating a positive employee-focused culture that takes pride in its work and supports the customer mission. This workplace also has a world-class safety and quality culture. The Robins AFB Operations Manager is responsible for the successful performance of the mission, customer satisfaction, financial performance, and the welfare of the employees while continually improving the efficiency of the operations. The success of this position will draw from Tessera's leadership competencies: Mission and Values: Safety Leadership; Operations Excellence; Customer Service; and Servant Leadership.

Requirements

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

Experience in union environments and Collective Barganing Agreements.
Experience in Federal or DoD contract management.
Good working knowledge of project management principles but more importantly experience in managing grisk, tracking and following up on multiple issues, developing and implement ting program and project plans and the ability to successfully operate and navigate the tasks associated with complext contracts.

Responsibilities

Leads the site team, including subcontractors, to deliver outstanding customer results both functionally and contractually.
Conduct overall management coordination and be the central point of contact (POC) with the customer for performance of all work under the contract.
Leads customer engagement and communications.
Leverage full team including frontline supervisors, shop leads, QC, subcontractors and site leadership to maintain performance excellence and solve tough problems as a team in partnership with the customer.
Continuously pulses customer stakeholders for improvement input and understands customer's needs, culture and mission.
Fully supports Tessera's mission of Providing Opportunities for People with Disabilities.
Actively partners with Tessera's recruiters, vocational specialists, HR Partners, and Workforce Development teams to attract, retain, and develop a diverse employee workforce.
Drives a world-class safety management system and safety culture through leadership engagement, safety risk management, safety assurance and safety training and promotion.
Model positive safety leadership behaviors.
Strong employee relations skills including servant leadership. building morale, communication, providing feedback, and conflict resolution.
Collaborates closely with human resources and vocational staff.
Competent in the timely and effective use of employee relations tools and processes - owns these processes with support from HR (not the other way around).
Manage by walking around.
Mentors, motivates and inspires the leadership team, functional teams, and employees to operate with a "can do, will do" attitude.
Improves technician and support staff knowledge, skills and abilities through targeted recruiting, formal and on-the job training, coaching, and performance feedback along all aspects of the employee life cycle.
Support staff in utilizing. Tessera's tuition assistance program for skills training and certification programs.
Possesses strategic vision for the site, the contract and meeting the future needs of the customer.
Able to convert this strategy into action through disciplined planning and project management.
Focused on continual process improvement, "balanced excellence" of site performance metrics, and combatting operational complacency.
Financial Management - understands profit and loss drivers, always looking at judicious use of Tessera resources and to preserve/improve Tessera's bottom line.
Able to maintain the balance between mission and financial performance.
Contract Management - understands the full contract requirements and ensures requirements are assigned to the right teams for day-to-day management.
Briefs external and internal customers on relevant aspects and resolve issues as needed.
Operational Excellence - leverages the leadership team to drive superior performance results, e.g., capacity, on-time completion, backlog, quality, and customer ratings.
Includes a unified and tiered effort including shop tailgate sessions, production meetings, and customer briefings.
Change Management - designs and implements change successfully, leveraging the shared intelligence and unique perspectives of the leadership team.
Able to explain "the why" to employees in language that is relevant to them.
Leads completion of key change initiatives for the customer and/or internal to the site.
Responsible for the success of all missions assigned, including planning, profitability, resource leveling, production, status reporting, and coordination with employees, customers, Contracting Officers Representative (COR) and outside agencies.
Establishes project objectives, procedures, and performance standards within boundaries of company policy and contract Performance Work Statement (PWS).
Accountable for coordinating work schedules, day-to-day tasking and operational guidance to ensure the mission is accomplished on time, within budget, and according to established quality, security, safety and environmental standards.
Facilitates, manages, and supports all internal and external reporting requirements.
Formulates reports (Workday, Excel) concerning such areas as work progress, cost control, waste reduction and scheduling.
Facilitate problem resolution through timely improvements and good working relationships.
Control and tracking of property including materials, equipment, and supplies used for this contract.
Travel to Home Office conferences, flagship sites, and outlying contract sites as needed.
Ensures professionalism in both appearance and demeanor throughout the Tessera workforce.
Responsible for updating and implementing the site's safety, quality, awards, and training programs.
Assures ISO 9001 processes are developed, providing actionable data, and are incorporated into daily business processes.
Ensure all quality benchmarks are met.
Develops yearly budget requirements based on an assessment of contract requirements.
Determines capital and expense requirements, establishes cash flow requirements, and determines P&L input for planning cycles.
Models and continuously promotes Tessera's core values of integrity, inclusion and partnership in service to our purpose, our community impacts, and our humanitarianism.
Develops a culture of innovation, collaboration, and informed risk taking.
Empowers employees to make decisions in response to customers and to take appropriate action to ensure customer satisfaction.
All Other Duties as Assigned.

Benefits

Medical, Dental, Vision, Life & Short-Term Disability Insurance
Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
Flexible Spending Accounts for both medical and dependent care
11 paid federal holidays
accrual of 12 paid days of vacation at the start of employment
paid sick leave
Potential shared earning bonus
Tuition assistance is available after 1 year of employment
potential scholarships for qualified dependents
Professional development, certifications, and training opportunities
Verizon wireless discount
Employee Assistance Program (EAP)
an engaging wellness program
Public Service Loan Forgiveness eligibility for full-time employees