Operations Manager-6345

itD Tech•San Jose, CA

5d•$37 - $44•Remote

About The Position

itD is seeking an Operations Manager to provide business operations coverage for the data center site selection team of a leading global technology company during a planned leave, keeping a weekly internal approvals process on cadence, advancing the implementation and testing of a new portfolio management platform, and sustaining leadership reporting and communications. The ideal candidate will bring deep experience in business operations, program coordination, and process management and a track record of delivering on-time executive approval cycles, accurate reporting, and successful internal tool adoption.

Requirements

5+ years of experience in business operations, program/project coordination, or process management.
Demonstrated experience running a recurring, deadline-driven process with executive stakeholders.
Experience gathering requirements and partnering with engineering or product teams on internal tool implementation and user acceptance testing (UAT).
Strong written communication, including the ability to write concisely for senior leadership.
Strong analytical and organizational skills with high attention to detail while managing many parallel workstreams.
Proficiency with Google Workspace (Docs, Sheets, Slides) and project tracking tools.
Ability to maintain confidentiality and handle highly sensitive information with discretion.

Nice To Haves

Experience in data centers, real estate development, energy, infrastructure, or capital projects.
Experience with internal approval, governance, or capital-authorization processes.
Experience with data visualization or dashboarding tools.
Experience with change management and user adoption for internal platforms.
Certification in project management or operations management (e.g., PMP, Agile).

Responsibilities

Run the weekly internal approvals cadence end to end, including intake, materials preparation, pre-read routing, tracking, and follow-through.
Quality-check approval decks and intake submissions against templates, chase down missing information from owners, and coordinate cross-functional sign-offs (finance, space, legal, energy) while keeping stakeholders aligned on SLAs.
Maintain the approvals tracker as the source of truth, and keep the approvals hub site, process documentation, workflow diagrams, and glossary current; support logistics for live deal reviews.
Serve as business-side implementation and testing lead for a new portfolio management platform: define and test approval-workflow requirements, run user testing sessions, triage feedback with engineering, validate data quality, and drive migration of legacy records.
Draft concise updates, pre-reads, and announcements for director and VP audiences, tailored to stakeholder preferences, and maintain distribution lists and notification groups.
Maintain and improve dashboards and recurring reporting on approvals status, pipeline, and cycle time (including 2-week and 30-day look-aheads); produce operating reviews and ad hoc analyses for leadership.
Document current-state workflows, surface bottlenecks, implement automation opportunities, and lead change management (comms plans, training, office hours, user guides, adoption tracking).
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.