Operations Manager

Groot Hospitality•Miami, FL

34d

About The Position

Groot Hospitality employs team members who demonstrate a passion for hospitality and dedication to company values and guest service. We are a diverse organization that provides the opportunity to excel in a fast-paced multicultural environment. We are always looking for passionate individuals who embrace our belief in hospitality, company growth, and delivering exceptional guest experiences. Our commitment to teamwork and integrity is reflected in the service we provide to our guests. We offer meaningful career opportunities that promote work/life balance while providing a rewarding professional experience. We are seeking a Restaurant Operations Manager to support operational excellence across multiple venues within the Groot Hospitality portfolio. This role partners closely with venue leadership and corporate departments to ensure operational consistency, support company initiatives, and maintain the high standards of service associated with the Groot brand. The Restaurant Operations Manager will assist with improving operational processes, supporting multi-venue initiatives, and ensuring alignment between corporate teams and venue leadership. Operational Support • Provide operational support to multiple restaurant venues within the Groot Hospitality portfolio. • Partner with General Managers and leadership teams to ensure alignment with company standards and operational procedures. • Assist with troubleshooting operational challenges and identifying opportunities for improvement. • Monitor operational performance indicators and escalate issues or trends to leadership. Process Standardization • Develop, document, and implement standardized operating procedures across venues. • Ensure consistency in service standards, operational workflows, and brand execution. • Support the rollout of company initiatives and operational updates. Project & Initiative Management • Coordinate and support corporate operational initiatives such as new venue openings, remodels, and operational changes. • Assist with cross-departmental projects involving HR, IT, Finance, Marketing, and Training. • Track progress on key initiatives and ensure timely completion across venues. Training & Leadership Support • Assist with training initiatives and operational onboarding for new management team members. • Provide operational guidance and best practices to venue leadership teams. • Identify opportunities to improve team efficiency, guest experience, and operational effectiveness. Reporting & Analysis • Compile and analyze operational data across venues to identify trends and improvement opportunities. • Prepare reports and summaries for leadership on operational performance. • Support compliance with company policies and operational standards. Vendor & Systems Coordination • Support relationships with operational vendors and service providers. • Assist with the rollout and troubleshooting of operational systems and tools used by venue teams.

Requirements

3–6 years of restaurant or hospitality management experience.
Multi-unit or high-volume venue experience preferred.
Experience working with corporate operations teams or multi-location brands is a plus.
Strong organizational and project management skills.
Ability to manage multiple priorities across different venues simultaneously.
Excellent communication and relationship-building skills.
Strong problem-solving and operational analysis abilities.
Comfortable working cross-functionally with multiple departments.

Nice To Haves

POS systems (Toast preferred)
Scheduling platforms (7shifts or similar)
Inventory / operational reporting systems
Microsoft Office

Responsibilities

Provide operational support to multiple restaurant venues within the Groot Hospitality portfolio.
Partner with General Managers and leadership teams to ensure alignment with company standards and operational procedures.
Assist with troubleshooting operational challenges and identifying opportunities for improvement.
Monitor operational performance indicators and escalate issues or trends to leadership.
Develop, document, and implement standardized operating procedures across venues.
Ensure consistency in service standards, operational workflows, and brand execution.
Support the rollout of company initiatives and operational updates.
Coordinate and support corporate operational initiatives such as new venue openings, remodels, and operational changes.
Assist with cross-departmental projects involving HR, IT, Finance, Marketing, and Training.
Track progress on key initiatives and ensure timely completion across venues.
Assist with training initiatives and operational onboarding for new management team members.
Provide operational guidance and best practices to venue leadership teams.
Identify opportunities to improve team efficiency, guest experience, and operational effectiveness.
Compile and analyze operational data across venues to identify trends and improvement opportunities.
Prepare reports and summaries for leadership on operational performance.
Support compliance with company policies and operational standards.
Support relationships with operational vendors and service providers.
Assist with the rollout and troubleshooting of operational systems and tools used by venue teams.