Operations Manager - Juniper Roof Top Restaurant
AC Hotels•Greenville, SC
•Onsite
About The Position
The Operations Manager is responsible for overseeing the daily operations of a high-end, elevated dining restaurant, ensuring exceptional guest experiences, efficient service execution, and strong financial performance. This role requires a hands-on leader who can balance refined hospitality standards with operational discipline, team development, and profitability.
Requirements
- Restaurant management experience, with strong knowledge of food, beverage, wine, and service standards
- Proven ability to lead teams and manage high-volume, high-expectation environments
- Excellent communication, leadership, and problem-solving skills
- Availability to work evenings, weekends, and holidays
Responsibilities
- Oversee all front-of-house and back-of-house operations to ensure seamless service and adherence to brand standards
- Maintain a polished, upscale dining atmosphere, ensuring consistency in service, presentation, and ambiance
- Partner with culinary leadership to align service flow with kitchen execution
- Lead by example in delivering exceptional, personalized guest service
- Address and resolve guest concerns promptly and professionally
- Monitor guest feedback, reviews, and satisfaction metrics to drive continuous improvement
- Coach and mentor managers, supervisors, and hourly staff
- Foster a culture of accountability, professionalism, and hospitality excellence
- Ensure compliance with all health, safety, and sanitation regulations
- Maintain high standards of cleanliness, organization, and maintenance
- Oversee inventory management, ordering, and vendor relationships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
