Operations Manager (Distribution Dept.)

Restaurant Technologies•Sharonville, OH

8d•$70,000 - $85,000•Onsite

About The Position

In partnership with the General Manager, the Operations Manager is responsible for achieving depot results by leading a high-performance team within the assigned depot. The RTI depot is located in Sharonville, OH. The typical schedule is Monday, Tuesday, Thursday, Friday with weekend on-call duties as needed, from 10:00 AM to 6:00 PM. The weekly schedule is based on client needs and may have some week-to-week variations.

Requirements

5+ years’ experience in operations
Proven track record in managing customer service challenges which result in mutual wins
Comfortable working in fast paced, growth environment
Ability to motivate others and build highly engaged and effective teams
Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
Self-aware- knows strengths and weaknesses and actively pursues ways to improve
Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
Strong interpersonal communication skills and the ability to influence across the organization
Strong business acumen and proven track record in achieving financial and operational results

Nice To Haves

2+ years of management experience, highly preferred
Candidate with a Class A or B CDL.

Responsibilities

Responsible for achieving depot results through leading high-performance team within assigned depot.
Responsible for leading and developing a team to drive high performance and Restaurant Technologies values.
Responsible for developing, managing, and coaching depot employees in person and virtually.
Accountable for workforce planning, training and on-boarding, workforce engagement, performance management, recognition, development and coaching.
Leads the implementation of systems and processes to maintain a highly engaged workforce.
Accountable for actively addressing engagement and individual performance issues.
Responsible for executing high levels of customer service in an efficient manner.
Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure the ability to meet customer demand.
Ensures that customers are satisfied, and any inquiries, incidents and issues are resolved in a timely manner.
Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence.
Managing depot expenses, service, and distribution performance through efficient operations.
Responsible for leading the overall safety, DOT, and quality control management practices within a depot.