Operations Manager

BryteSight•Flower Mound, TX

18d•Onsite

About The Position

BRYTESIGHT is seeking a dynamic and highly organized Operations Manager to lead our operations in Flower Mound. In this role, you will own our workplace environment, streamline cross-functional workflows, and implement operational procedures that support our growing team. The ideal candidate seamlessly blends project management, financial stewardship, and people leadership to ensure a highly productive and engaging workplace.

Requirements

Bachelor’s degree in Business Administration, Project Management, or a related field preferred.
4+ years of progressive experience in business operations, office management, project coordination, or an operational leadership role.
Proven track record of directly supervising staff.
Advanced expertise in Google Workspace and hands-on experience utilizing modern project management and CRM platforms.
Proficiency in budget administration, basic accounting principles, accounts receivable, financial tracking, and cost-benefit analysis.
Exceptional written and verbal communication skills; robust decision-making capabilities; and a natural ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment.

Responsibilities

Own day-to-day home office operations, establishing and refining standard operating procedures (SOPs) to enhance productivity and efficiency.
Drive operational discipline across project lifecycles to ensure consistent, high-quality results for clients.
Act as the primary bridge between departments, ensuring seamless alignment and support for corporate initiatives.
Maintain and optimize a centralized project management system, tracking key milestones and delivering progress updates to senior leadership.
Serve as the primary point of contact and escalation path for client inquiries, building-related issues, and internal workflow bottlenecks.
Maintain manpower and workload calculations. Analyze backlog and forecasted sales to project workforce utilization, identifying resource and hiring needs against costs and anticipated revenue.
Manage the execution and coordination of ASRs (Additional Service Requests) and change orders throughout the project lifecycle, ensuring accuracy through final billing and reconciliation.
Direct, mentor, and lead a diverse team—including consultants, subject matter experts (SMEs), project managers, sales, and administrative staff.
Partner closely with HR to champion employee engagement, optimize the workplace experience, and maintain a supportive performance culture.
Actively participate in leadership coaching, identifying personal development opportunities and driving continuous growth across the team.
Manage operational expenses, execute cost-saving initiatives, and provide accurate monthly financial reporting and forecasting.
Partner with the finance team to oversee invoicing support, accounts receivable tracking, and billing reconciliation in alignment with financial best practices.
Oversee the timely and accurate execution of BRYTESIGHT contracts and associated compliance documents (vendor setup, certificates of insurance, lien waivers, etc.) for both clients and vendors.