Operations Manager

Colliers International•Royal Oak, MI

1d•Onsite

About The Position

As Operations Manager, you’ll be a trusted partner to the Managing Director, and a key driver of how our local offices operate and thrive. You’ll take ownership of the day‑to‑day operational and administrative needs across all business lines within your market, ensuring everything runs seamlessly and efficiently. In this highly visible leadership role, you’ll oversee all aspects of local office operations, including purchasing, budgeting, financial oversight, and people administration. As a core member of the local leadership team, you’ll help shape strategy, implement practical tactics, and champion continuous improvement in service delivery. Just as importantly, you’ll play a critical role in fostering a strong, performance‑driven sales culture and supporting the development of teams that are engaged, accountable, and positioned for long‑term success.

Requirements

Bachelor's Degree is Required
3-5 years of relevant experience in Operations required
Commercial Real Estate experience is required
Strong leadership skills and encourages and supports leadership and growth in others.
Displays service excellence in dealing with internal and external clients and partners.
Independent, self-starter and team player.
Excellent organizational & prioritization skills.
Ability to develop systems/processes and/or teams that are flexible, adaptable and results oriented reaching the goal of maximum efficiency.
Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations and work with minimal direction/supervision.
High degree of professionalism and passion for success.

Responsibilities

Lead and manage operations support employees (office services, broker administrative support, marketing, research, deal administration, etc.).
Ensure excellence and efficiency in the delivery of these services and strive for continuous improvement in all service areas.
Execute annual operating and capital budget in collaboration with local Managing Director. Will conduct revenue/expense analyses and provide corporate management reports as required.
Direct the maintenance of listing and transaction of files, ensuring compliance with local, state, and federal regulations.
Ensure local revenue recognition processes are followed and adhere to company and GAAP guidelines.
Develop, implement, and ensure compliance with various local real estate licensing governing bodies and corporate policies and procedures as required.
Assist the Managing Director in the recruitment of new brokerage professionals by drafting all required documents such as term sheets, IC Agreements, draw agreements etc.
Manage the administration and submission to People Services and/or Commission Payroll of all documentation for new and departing employees.
Partner with Corporate and regional platforms including Human Resources, Marketing, IT, Operations and Accounting to ensure timely responses to projects and requests for information.
Be responsible for partnering with corporate Human Resources on implementing Human Resources activities for all personnel including recruitment, selection, orientation, training, and performance management of the brokerage administration team.
Ensure efficient office operations by overseeing office equipment, facilities management, and supply orders.
Conduct vendor product reviews and formulates expense approval decisions within the framework of corporate policies.
Organize and oversee all business promotion and/or publicity activities, in addition to local office awards and recognition programs.
Act as change and culture agent, supporting the vision and direction for the operations team by implementing new policies and procedures directed at continuous improvement and service excellence.