Operations Manager
About The Position
Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment and the world's largest operator of Halloween attractions. Headquartered in Denver, the company has built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard. This role is for a Seasonal Operations Manager who will be the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. The Operations Manager will work directly alongside the General Manager to ensure the event operates at peak efficiency from first build to final strike.
Requirements
- 3–5 years of experience in live event, theme park, or venue operations.
- At least 1 year in a management or supervisory role preferred.
- Demonstrated success managing multiple departments in fast-paced, high-volume environments.
- Strong communication and leadership skills with the ability to stay calm and decisive under pressure.
- Working knowledge of staff scheduling platforms, timecard systems, and basic safety protocols.
- Ability to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods.
- Ability to lift up to 30 lbs as needed.
- Availability to work evenings, weekends, and extended hours throughout the season.
- Must be 18 years of age or older.
Responsibilities
- Serve as direct supervisor for all operational departments, including parking, ticketing, retail, custodial, guest services, general event staff, and security.
- Partner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the event.
- Lead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightly.
- Approve operational staff timecards and maintain accurate, up-to-date labor tracking.
- Lead pre-show briefings with department leads each night, communicating priorities, updates, and expectations.
- Serve as the primary on-site point of contact for all vendors during build, show, and strike periods.
- Oversee build and strike of event infrastructure in coordination with department leads and external vendors.
- Ensure all stations are fully staffed, stocked, and show-ready before guest arrival each night.
- Implement and enforce operational workflows for crowd control, queue management, and emergency access.
- Monitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needs.
- Conduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experience.
- Maintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedback.
- Partner with Guest Services to resolve guest concerns and incidents quickly and professionally.
- Be a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solving.
- Champion a culture of accountability, professionalism, and teamwork throughout the operations staff.
- Ensure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigation.
- Support the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory compliance.
- Monitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflow.
Benefits
- Employees will accrue paid sick leave as required under Colorado law.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
