Operations Manager - 2nd Shift

ThriftBooks•Dallas, TX

4d•$75,000 - $80,000•Onsite

About The Position

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale. If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

Requirements

5+ years of warehouse, fulfillment, distribution, manufacturing, or similar operations-management experience.
Demonstrated experience leading warehouse teams in a fast-paced, high-volume environment.
Experience developing supervisors, managers, or team leads and holding teams accountable to performance expectations.
Strong knowledge of warehouse safety practices, compliance requirements, and forklift operations.
Experience with labor planning, staffing, hiring, employee discipline, and performance management.
Ability to use productivity and operational metrics to identify issues and improve results.
Strong communication, problem-solving, and decision-making skills.
Ability to maintain a consistent presence on the warehouse floor throughout the shift.
Ability to work the regular second-shift schedule: Sunday–Thursday, 3:30 p.m.–midnight.
Applicants must be legally authorized to work in the United States.
All candidates must be willing to authorize a pre-employment background check.

Nice To Haves

Experience in e-commerce fulfillment or a piece-rate production environment.
Experience improving shipping execution, quality, and workforce stability.
Lean, Six Sigma, or other continuous-improvement experience.
Familiarity with warehouse-management systems and operational reporting tools

Responsibilities

Lead a 2nd Shift operation of approximately 75+ team members through two department managers in a high-volume processing center
Success in this role is measured through safety performance, productivity, shipping execution, quality, labor efficiency leadership development. (KPI's)
Partner with facility leadership to lead continuous improvement initiatives that eliminate waste, improve throughput, and increase quality with reducing operating cost.
Directly manage and develop the Production Manager, Fulfillment Manager, and additional operational leadership.
Build a reliable, engaged team through effective hiring support, coaching, performance management, and accountability.
Through department leaders, ensure customer orders meet shipping deadlines while maintaining quality, productivity, and accuracy expectations.
Use data and floor observations to improve staffing, workflow, labor planning, and team performance.
Drive safety, compliance, forklift support, and a clean, organized warehouse environment.
Partner with HR, safety, maintenance, and other leaders to resolve operational issues and support growth.
Build bench strength by identifying high-potential employees and creating development plans for future leads and managers.
Ensure consistent execution of standard work, training requirements, PPE, powered-equipment procedures, and housekeeping expectations.
Support peak-volume planning and adjust labor, priorities, and workflows as business needs change.