Mid-Atlantic Operations Manager

Mobile Communications America Inc•Timonium, MD

2d•$70,000 - $90,000•Remote

About The Position

MCA, a trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support its fast-growing Voice (MSS) division within the Mid-Atlantic region. MCA seeks team members who share its values: service, growth, teamwork, and safety. As a Military Friendly Employer, MCA welcomes veterans, with over 250 already on board. The company offers competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, and Education Incentives.

Requirements

5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.
Direct experience overseeing and leading a team in customer operational job functions like service dispatching, inventory management, shipping and receiving, purchasing, and order management.
Demonstrated success in driving change management, process improvement, and team development.
Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies.
Proficiency with operational systems and reporting tools.
Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence.

Nice To Haves

Experience in telecommunications, wireless communications, or related industries strongly preferred.
Experience with Ormandy and Tableau is a plus.
Bachelor’s degree preferred; equivalent experience considered.

Responsibilities

Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
Perform additional responsibilities and special projects as needed.