Operations Manager

Avidex Industries LLC•Fremont, CA

18d

About The Position

The Operations Manager is responsible for leading field-based technical teams and optimizing the people, processes, and day-to-day operations that drive successful service delivery. This role partners closely with branch leadership to improve operational efficiency, support revenue growth, and ensure high-quality execution across systems integration and managed services. As a key member of the branch management team, the Operations Manager provides leadership and oversight of technical operations, with a strong focus on team performance, resource management, process improvement, and operational execution. This role builds and develops high-performing teams through effective coaching, accountability, mentorship, and professional development. This is an opportunity for an experienced operational leader to strengthen field operations, develop people, improve processes, and drive continuous improvement in a fast-paced, client-focused environment.

Requirements

Bachelor’s degree or equivalent professional experience
4+ years of experience managing and mentoring technical delivery, service, or support teams
Experience leading teams within AV, IT, systems integration, or related technical environments
Proven ability to hire, develop, and manage high-performing, diverse teams
Strong business acumen with the ability to drive operational and financial performance
Excellent communication, leadership, and interpersonal skills
Demonstrated ability to make sound decisions and think strategically
Proficiency with business applications and multiple operating systems
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel occasionally as needed

Nice To Haves

AVIXA CTS certification (or ability to obtain within one year of hire)
Experience in audiovisual (AV) integration or related industry
Familiarity with OSHA safety standards and compliance requirements
Experience supporting both systems integration and managed services teams

Responsibilities

Lead day-to-day operations of the technical services team, including systems integration and managed services
Partner with branch leadership to develop and execute operational strategies aligned with business goals
Drive operational efficiency to support sales growth and profitability
Oversee hiring, onboarding, and development of technical team members
Provide ongoing coaching, performance feedback, and professional development opportunities
Monitor and report on operational performance, including productivity, utilization, and service delivery outcomes
Identify operational challenges and implement solutions to improve processes and results
Collaborate with internal stakeholders and external partners to support project execution and client satisfaction
Ensure compliance with company policies, industry standards, and safety regulations, including OSHA requirements
Support recruitment efforts and build a strong pipeline of technical talent
Maintain team engagement by fostering a culture of accountability, teamwork, and continuous improvement