Manager, Operations

DP World•Ranchettes, WY

15d

About The Position

This role involves managing the daily activities of a logistics operation to maximize the scheduling and delivery of commodities to the customer. The Operations Manager will interface with the customer to ensure smooth coordination of scheduling and maximization of schedule adherence, providing input on local conditions and receiving direction on real-time staffing adjustments. The position requires enacting contingency plans, escalating and directing activities during system problems or disasters, identifying potential issues, troubleshooting, and participating in post-mortem analyses for process improvements. The role also includes reviewing performance results against targets, taking corrective measures with authorization, and providing effective leadership to Warehouse Managers and/or teams, enforcing company standards and acting as a role model. Other duties may be assigned.

Requirements

Bachelor’s degree in business, engineering, or related field preferred.
Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to write documents using original or innovative techniques or style.
Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.
Interface with customer to ensure smooth coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.
Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed.
Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.
Manage the flow of day-to-day IBOS operations.
Oversees daily management of staff.
Monitor team members’ performance to identify training and development needs.
Provide direction, instruction, and guidance to team members to ensure achievement of service SLA & standards.
Manage team capacity & utilization for assigned tasks during normal operations.
MPOC Client relationship management.
Conduct weekly service review with Client.
Health and Safety development and execution.
Develop and execute SOPs.
Maintain strong work knowledge of all operating systems.
Other duties as assigned.