Operations Manager

Ecolab•Fort Wayne, IN

2d•$105,100 - $157,500•Hybrid

About The Position

Ecolab’s industry leading Nalco Water Manufacturing team is seeking an Operations Manager to lead in the Indiana, Michigan, and Ohio Markets. As an Operations Manager, you will develop and lead a team of Field Service Representatives and Site Managers who provide operational capabilities along with water treatment solutions to manufacturing establishments. Within the team, you will be responsible for leading market initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits. Additionally, you will be responsible for developing and maintaining key customer relations within your territory. You will participate in recruiting, selecting, coaching, and the performance management process. Throughout your career, you will uphold Ecolab’s culture and policies to foster a safe and respectful work environment ensuring Ecolab’s protocols and procedures are followed.

Requirements

Bachelor’s degree or equivalent experience (7+ years mechanical service-related experience and 4+ years sales or leadership experience)
Ability to lift and/or carry 50 pounds
Current and valid driver’s license and acceptable Motor Vehicle Record
Immigration Sponsorship is not available for this role

Nice To Haves

5+ years supervisory or team leadership experience in a field support or service role
2+ years of Water Treatment Experience (Automotive manufacturing - Paint Shop Operations, Paint Decalcification, Wastewater Treatment, Reverse Osmosis, UF operations)
Proven record of meeting customer needs, quality service delivery and meeting business objectives
Exceptional communication and organization skills with aptitude to implement change initiatives
Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
Prior experience in value added sales and/or new account generation
Prior budget and P&L responsibilities

Responsibilities

Lead a team of 7-12 Field Service Representatives responsible for ensuring service excellence and execution.
Manage multiple sites which have Field Service Representatives and a Site Manager.
Effectively select, train, develop and coach Site Managers and Field Service Representatives with emphasis on customer retention, growing existing accounts, add-on sales, and maintaining a high level of customer satisfaction.
Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab and Nalco.
Ensure your team of associates deliver on their scopes of work.
Pursue sales and new business opportunities.
Coordinate initial services and maintain inventory and perform QA visits.
Build and maintain customer relationships within the market.
Be a champion of safety and ensure your team upholds strong safety practices and values.
Drive sales goals for the territory while executing goals around Retain, Grow and Gain.