Operations Manager, MRF

Waste Management, Inc. (WM)•Houston, TX

About The Position

The Operations Manager manages collection routes and driver and laborer performance on a daily basis within RCI. The role organizes operational resources, coordinates with Maintenance, assigns and monitors routes, oversees service and safety performance, and supports compliance with company and regulatory requirements. It also works across functional groups to resolve employee and labor relations matters, address customer-site issues, and maintain effective route operations.

Requirements

Accredited associate's degree.
At least 18 years of age.
Legally eligible to work in the country where the position is located.
Valid driver's license upon hire.

Responsibilities

Organize and schedule resources needed to accomplish operational activities and coordinate daily needs with the Maintenance team.
Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced according to company standards and agreements.
Manage end-of-day check-ins and capture and communicate service, safety, and equipment issues.
Monitor driver and laborer attendance and time, minimize overtime, and ensure drivers stay within regulatory limits.
Review weekly route demand and volume, identify potential benefits of rerouting, and recommend changes to the routing specialist.
Set and monitor productivity, service, and safety targets for routes and drivers.
Assist with data collection and reporting for incentive pay programs.
Promote a union-free atmosphere and, where appropriate, establish collaborative relations with unions.
Work with functional groups to resolve employee relations and labor relations issues.
Acquire and coordinate temporary workers assigned to assist drivers on routes.
Ensure drivers complete physicals, drug or alcohol tests, and training required by regulatory agencies.
Conduct root cause investigations for injuries and incidents and ensure consistent discipline and retraining.
Visit customers and customer sites to evaluate and resolve safety issues and seek service alternatives where appropriate.
Maintain a clean, safe work environment in compliance with company and OSHA standards.
Document problem fixes and provide instructions to dispatch or service teams if problems recur.
Communicate and follow up on sales opportunities, customer-site problems, DVIR repairs, container swaps, and safety issues reported by drivers.
Notify customer service of delivery days for specific areas.
Ensure setup errors and missed pickups are reported and resolved.
Document and maintain records required by regulatory agencies, including the Department of Transportation.
Review and audit route-operations documentation daily, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.