Operations Manager

WM • Beloit, WI

18d • Hybrid

About The Position

This role is responsible for the onboarding, development, coaching, mentoring, and performance management of all drivers and helpers. The position requires establishing and maintaining positive relationships with all front-line employees and involves spending the majority of the day in the field with them. The role rotates between 4:30 am and 8 am start times, bi-monthly or every 2 months.

Requirements

• Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Driver's License
• Valid Driver's License Upon Hire

Nice To Haves

• Successful completion of the WM Operations Manager Trainee program

Responsibilities

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meeting with new frontline employees daily to ensure consistent communication and support of onboarding
• Providing timely and consistent touchpoints with frontline employees
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identifying and addressing improvement opportunities and collaborating with frontline employees to ensure continued success
• Actively practicing and seeking feedback on coaching conversations
• Leading by example to ensure safety practices are paramount with each employee and teaching and developing an understanding of the WM Way
• Conducting Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining
• Documenting and maintaining records required by regulatory agencies such as the Department of Transportation
• Reviewing and auditing documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate
• Visiting customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation
• Paid holidays
• Personal days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree