Operations Manager for Flooring Company
About The Position
Floor Coverings International is seeking an Operations Manager to manage the day-to-day operations of their locally owned, family-run franchise. This role involves being the primary point of contact for customers, managing schedules for sales, installation, and delivery, coordinating with installation teams, aligning with the sales team, ordering and tracking materials, documenting change orders, maintaining office and warehouse organization, and updating production dashboards. The position requires a blend of office management and field presence, ensuring a 5-star customer experience. The ideal candidate will have experience in office, production, or operations management, preferably in the flooring or home services industry. Strong communication, multitasking, and organizational skills are essential, as is the ability to work independently and manage multiple moving parts simultaneously. This is a full-time, Monday-Friday position with a compensation package including salary, bonus opportunities, and benefits.
Requirements
- Experience in office, production, or operations management.
- Flooring or home services background strongly preferred.
- Strong communicator, equally comfortable on the phone, in person, and coordinating with crews on-site.
- Highly organized with sharp attention to detail.
- Knack for multitasking.
- Self-starter who can run the day independently.
- Comfortable managing multiple moving pieces at once: crews, calendars, salespeople, and customers.
Responsibilities
- Be the main point of contact from first call to final walkthrough for customers.
- Manage scheduling for sales, installation, and delivery.
- Coordinate start dates, timelines, and daily progress with installation teams.
- Troubleshoot issues in real time when things shift.
- Meet weekly with the sales team to review recent sales and upcoming production.
- Order product accurately for each job and ensure timely delivery to the site.
- Document and obtain written customer approval for any changes to contracted work.
- Keep the office and warehouse organized and presentable.
- Update systems daily via the Production Dashboard to ensure accurate and visible job status.
- Navigate software tools that support the operation.
Benefits
- Bonus based on performance
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Paid Holidays
- Cell phone allowance
- Reimbursed gas mileage for field visits
- Company-provided computer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
