Operations Manager

Salute Inc.•El Mirage, AZ

7d•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Operations Manager to join our team and drive our relationships with hyperscale clients to new heights. The Operations Manager is responsible for overseeing the execution of all strategic account projects across the US East Region. This role includes managing a team of Area Managers and Project Managers, ensuring projects are completed on time, within budget, and to the highest quality standards. The Operations Manager will serve as the primary escalation point to the client, helping to grow the client relationship, solve complex issues, and ensure client satisfaction. The Operations Manager will also be responsible for financial tracking, inventory management, and building processes to improve operational efficiencies. Travel to all US East Region sites is required, with approximately 10 weeks of travel per year.

Requirements

Proven experience in managing a team of Project Managers or similar roles, with a focus on achieving improved results, customer satisfaction, and project profitability
Strong interpersonal and communication skills with the ability to build and nurture client relationships. Experience in working directly with clients to resolve issues and identify opportunities for growth
In-depth knowledge of project management processes, financial tracking, and risk mitigation
Strong ability to quickly identify problems and develop effective solutions in a fast-paced environment
Experience in tracking budgets, managing project financials, and overseeing cost control measures
Proven track record of driving operational improvements and implementing processes that lead to increased efficiency and effectiveness
Proficient in project management software and tools, with the ability to communicate technical requirements effectively to internal teams and clients
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid driver’s license for work-related travel, as required

Responsibilities

Oversee a team of Area and Project Managers dedicated to US East Region accounts, providing guidance, support, and mentorship
Foster a collaborative, results-driven team environment with an emphasis on professional growth and high-performance standards
Conduct regular performance reviews and implement improvement plans as necessary
Act as the primary escalation point for clients, ensuring quick resolution of issues and effective communication
Build and maintain strong relationships with clients to ensure satisfaction and promote business growth
Work with clients to understand their needs, provide regular updates, and identify opportunities for service improvements or additional services
Ensure all projects are managed effectively, meeting client specifications, timelines, and budget requirements
Monitor progress of active projects, ensuring that Project Managers are adhering to schedules, budgets, and quality standards
Support Area and Project Managers in problem-solving and solutioning when challenges arise, ensuring minimal impact on project delivery
Oversee the financial tracking of all projects, ensuring that budgets are maintained, and any variances are addressed promptly
Ensure 100% adherence to company policies, industry regulations, and client-specific requirements
Regularly review and audit project performance for quality assurance and continuous improvement (QAQC).
Provide guidance and support to Project Managers in enforcing policies and maintaining standards across all projects
Identify opportunities for process improvement and efficiency enhancements, both within the team and in the broader operational workflows
Develop and implement solutions that improve project delivery times, reduce costs, and enhance overall service quality
Regularly communicate with the team to ensure alignment on new processes, improvements, and expectations
Support onboarding, ongoing training, and development of Area Managers and Project Managers to ensure they have the necessary tools and skills to succeed
Conduct training on safety standards, policies, client expectations, and operational best practices
Ensure the team stays up to date on safety protocols and company initiatives
Oversee inventory tracking for all projects, ensuring that materials and equipment are available and managed efficiently
Ensure timely restocking and proper utilization of inventory to minimize project delays or shortages
Travel to US East Region sites as needed, which may total approximately 10 weeks per year