Operations Manager

Donohoe Hospitality Services•Washington, DC

11d•$83,000 - $85,000•Onsite

About The Position

The Operations Manager oversees the hotel's comprehensive operations across the various departments. This role requires a self-directed, proactive approach to management, ensuring that all aspects of the hotel run smoothly and efficiently. Emphasis is placed on delivering outstanding guest service, fostering employee engagement, and achieving strong bottom-line results. The ideal candidate will be dedicated to maintaining high standards of hospitality and operational excellence.

Requirements

Marriott experience required
Previous hotel supervisory experience.
Ability to communicate clearly and respond promptly.
Ability to maintain a calm demeanor in a fast-paced environment.
Ability to handle any emergency.

Responsibilities

Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of the various hotel departments.
Varied work hours required, including weekends and holidays
Train, mentor, motivate, and empower employees to improve morale and performance.
Assist the General Manager in resolving guest complaints
Provide regular performance feedback to employees through both formal appraisals and informal methods.
Address employee performance or conduct issues in a fair, consistent, and professional manner.
Develop strategies to improve the business and team performance
Adhere to all work rules, procedures, and policies established by the hotel, including but not limited to those contained in the handbook
Assist the General Manager with any project assigned
Meet with all department heads/managers to ensure departments run smoothly and efficiently