Operations Manager

Michaels • Nashville, TN

32d • Onsite

About The Position

The Operations Manager leads the operational processes to deliver sales and profits while protecting assets. This role is responsible for ensuring a well-merchandised and well-stocked store by leading inventory management processes and for leading a team of well-trained team members to deliver a customer-centric shopping experience with friendly customer service. The Operations Manager also serves as Manager on Duty (MOD) and may be cross-trained in Custom Framing selling and production, and assists with Omni channel processes.

Requirements

• Retail management leadership experience

Responsibilities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Achieve your KPI’s; manage your team to achieve their role KPI’s.
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
• Manage and execute the inventory management processes in store.
• Manage and execute merchandise operations and Omni channel processes.
• Manage and execute shrink and safety programs.
• Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate product and provide solutions.
• Cross trained in Custom Framing selling and production.
• Assist with Omni channel processes.
• Other duties as assigned.

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed