Operations Manager

Marriott•Denver, CO

6h•Onsite

About The Position

The Operations Manager leads Front Office operations and Food & Beverage services to ensure full compliance with hotel standards while delivering an exceptional guest experience. This role provides hands-on leadership to front desk and F&B teams, overseeing daily operations, reinforcing service excellence, and upholding hotel policies to create a seamless and memorable stay for every guest. This is a great opportunity for a hospitality professional ready to grow into – or continue developing – an operations manager role.

Requirements

Strong leadership and team management skills.
Excellent customer service and conflict resolution abilities.
Effective communication and interpersonal skills.
Strong organizational and multitasking capabilities.
Proficiency in front office & F&B POS systems and hotel management software.
Ability to maintain composure under pressure and resolve guest concerns.
Knowledge of cash and key control procedures.
Attention to detail and problem-solving skills.
High school diploma or equivalent required.
Minimum of 3-5 years of experience in front desk or hospitality management roles.

Nice To Haves

Back of house kitchen experience preferred.
A degree in Hospitality or Business Management is preferred.

Responsibilities

Oversees and trains Front Office and F&B staff.
Evaluates performance and administers disciplinary actions as needed.
Hires, trains, and supervises all personnel in the Front Office and F&B Department.
Prepares personnel schedules and submits employee records to the General Manager.
Directs daily Front Office, including guest check-in, check-out, cashiering, reservations, and night audit procedures.
Monitors F&B staff and ensures service delivery exceeds guest expectations.
Assists with managing F&B operations for the restaurant and bar.
Is hands-on and physically supports F&B staff to ensure guests are taken care of and business needs are consistently met.
Ensures adherence to employee rules and regulations, reporting deviations to the General Manager.
Evaluates employee performance and administers discipline in accordance with company policy.
Maintains compliance with hotel cash control and key control procedures.
Maintains a monthly inventory of supplies to support department operations.
Manages control and upkeep of employee uniforms, ensuring compliance with uniform policies.
Identifies and implements new methods, techniques, or equipment to improve efficiency and service quality, with approval of General Manager.
Oversees and coordinates luggage handling and storage.
Manages hotel parking services
Performs other duties and responsibilities as required, including oversight and assistance in the F&B department.