Operations Manager

Yusen Terminals LLC•Los Angeles, CA

21h•$110,000 - $140,000•Onsite

About The Position

Yusen Terminals LLC (“YTI”), based in Terminal Island (Los Angeles), CA, is an affiliate of Ocean Network Express (ONE). YTI operates a state-of-the-art marine container terminal in the Port of Los Angeles, providing stevedoring and terminal operations. The company utilizes modern technology, equipment, on-dock rail, and storage facilities. YTI is focused on providing reliable, "Best-in-Class" service delivery and a complete suite of marine terminal services. This role is for an Operations Manager (OM) who will be accountable for ensuring safe and efficient overall operations for vessel, rail, and terminal-gate through the productive employment and direction of ILWU labor. The ideal candidate is a self-starter who works well under pressure, possesses strong communication and leadership skills, and has strong solution-making credentials. Adaptability, attention to detail, organization, and the ability to multitask and collaborate are essential. A participative influence style is beneficial for success in this role, which requires self-assuredness, pride in quality results, and consistent performance in a job with a broad scope, varied activities, and rapidly changing shifts and priorities.

Requirements

Undergraduate degree preferred or equivalent years of professional working experience.
Experience in transportation or the maritime industry is preferred.
Minimum 5 years’ experience preferred in Terminal operations.
Understanding of ILWU contract.
Managerial and/or supervisory skills
Excellent written and oral communication skills.
Knowledge of stevedoring equipment and maintenance
Understanding of labor relations, labor staff oversight, report preparation and budgetary development.
Leadership: Guide and inspire others to accomplish goals; encourage high standards of performance. Command attention and respect.
People Management: Delegate and follow up on special assignments to increase the team’s productivity and competence. Gives timely feedback (positive and negative); encourages teamwork and positive morale.
Team Building: Guide and inspire others to accomplish goals; clearly define expectations and encourage people to meet those requirements; encourage empowerment of all team members.
Communication: Tactful with customer-oriented attitude and proactive in consulting with the vessel, terminal/gate and rail operation managers on matters; share information regularly and consistently.
Integrity: Demonstrate loyalty, honesty, credibility and respect for individuals while serving as a role model for the organization’s values; an energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image; ability to organize and manage multiple priorities; experience managing in a union environment.
Decision-making: Decisive; make timely decisions; exhibit sound judgment. Create contingency plans and alternative solutions to problems.
Problem Solving: Identify and comprehend elements of a problem, determine and evaluate all alternatives, and weigh the best solution against the probable outcome, exercising discretion and independent judgment throughout.
Interpersonal Skills: Ability to develop a rapport internally and externally with diverse groups of people and Labor Relations.
Knowledge of computer skills (Word, Excel, Office email)

Nice To Haves

Experience in transportation or the maritime industry is preferred.
Minimum 5 years’ experience preferred in Terminal operations.
Understanding of ILWU contract.

Responsibilities

Manage and direct ILWU foremen, planners (rail/yard-gate/vessel), supercargoes and chief supervisors by planning, directing, and coordinating their daily work schedules and all work activities.
Determine daily labor requirements for each shift, utilizing hall labor by directing YTI dispatchers; Carry out disciplinary procedures through the ILWU contractual agreements.
Evaluate and determine appropriate labor and equipment requirements for vessel, rail, and yard operations.
Interview candidates for steady ILWU labor positions and make the final hiring decisions.
Investigate the facts concerning alleged misconduct and poor performance by ILWU personnel, and make the decisions whether to fire (i.e., send back to the hall) and whether to file an employer’s complaint. If a complaint is filed, prepare the complaint and represent the company at the LRC meeting.
Resolve on-the-job grievances with union business agents.
Responsible for the training of all ILWU and management staff for efficient use and management of the terminal operating system.
Responsible for operating within budgeted guidelines in meeting production and terminal goals, which include zero accidents, zero service failures, and budgeted goals of GMPH.
Evaluate, design, and execute operational process improvements that eliminate cost inefficiencies.
Responsible for managing and executing operational needs within key parameters based on defined/targeted budget/forecast (i.e. cost per lift, Gross Moves per Hour, etc.).
Oversee all aspects of terminal planning to ensure below budget costs are achieved in conjunction with effective customer service; maintain departmental costs at or below budgeted level and weekly cost forecasts; manage and explain variances for weekly cost projections.
Lead safety awareness and regulatory compliance by training and enforcing on the Pacific Maritime Association (PMA), Pacific Coast Longshore Contract Document (PCLCD), Pacific Coast Maritime Safety Code (PCMSC), OSHA, Port working rules, stowage and hazardous materials, proper manning and ordering.
Minimize the operating cost by eliminating redundancies, refinement of processes, utilization of resources, and controlling and improving the quality of the department.
Identify, recommend and implement changes to improve productivity and reduce costs.
Achieve optimum manning levels with least amount of overhead to meet annual budgetary plan. Proactively address performance issues with labor through both verbal and written communication.
Develop and maintain professional customer relations by identifying and meeting customer needs. Ensure that staff and labor provide best-in-class customer service delivery.
Initiate and manage major projects such as terminal layout changes, installation of capital equipment, major repairs, etc. with the recommendations of other management personnel.
Perform other job duties as required.