Operations Manager

Resolute Road Hospitality•Goodlettsville, TN

28d•$50,000 - $55,000•Onsite

About The Position

The Tru by Hilton Goodlettsville is looking to add to our hospitality team! This modern and energetic hotel is designed to deliver a fun, comfortable, and welcoming experience for every guest. Conveniently located near Nashville, shopping, dining, and local attractions, our hotel offers a fast-paced environment focused on teamwork, hospitality, and exceptional guest service. If you are passionate about hospitality and looking to grow your career with Hilton, we would love to have you join our team! At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Requirements

High school diploma or GED required
Minimum 3 years of hospitality experience required
Minimum 2 years of housekeeping leadership required
Strong knowledge of housekeeping operations, cleaning procedures, and safety standards
Strong leadership and interpersonal communication skills
Ability to lead, motivate, and develop team members
Understanding of labor management, scheduling, and operational efficiency
Strong attention to detail and commitment to cleanliness standards
Ability to remain calm under pressure in a fast paced environment
Strong organizational and problem solving skills
Comfortable using computer systems, scheduling software, and reporting tools

Nice To Haves

Previous Housekeeping Manager or supervisory experience strongly preferred
Hotel operations leadership experience preferred
Knowledge of hotel operations and brand standards preferred

Responsibilities

Oversee daily operations of the housekeeping and laundry departments
Ensure guest rooms, public areas, and back-of-house spaces meet brand and company cleanliness standards
Conduct routine room and property inspections to ensure quality and consistency
Recruit, train, schedule, and develop housekeeping team members
Monitor labor productivity, staffing levels, and operational efficiency
Manage departmental inventory, including linens, supplies, and equipment
Ensure compliance with safety standards, MSDS requirements, and company policies
Address guest concerns promptly in partnership with the General Manager
Assist in monitoring labor costs, departmental performance, and operational effectiveness
Lead by example to foster a culture aligned with Resolute Road Hospitality’s core values
Support hiring, onboarding, and training of team members across operational departments
Help coach and develop team members to support performance and growth
Ensure compliance with brand standards and operational procedures
Respond to guest and team member concerns with professionalism and urgency
Uphold Resolute Road Hospitality policies, procedures, and appearance standards
Other duties as assigned