Operations Manager

Commonwealth Hotels•Florence, KY

21d•Onsite

About The Position

The Hampton Inn by Hilton Cincinnati Airport South is seeking a Hotel Operations Manager. This role offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience. Commonwealth Hotels, founded in 1986, is a leading hospitality management company known for its exceptional guest and associate satisfaction, market premiums, and superior ROI. They believe in fostering a world-class culture where great people deliver extraordinary results. The company values diversity and is proud to be an Equal Opportunity Employer.

Requirements

Leadership and Management Skills: Ability to motivate, guide, and manage teams across different departments. Delegation and conflict resolution skills to maintain a productive work environment.
Communication Skills: Strong verbal and written communication for interacting with guests, staff, and upper management. Active listening to understand and resolve guest or employee concerns effectively.
Customer Service Excellence: A guest-first mindset to ensure high levels of customer satisfaction. Problem-solving and conflict management to address guest complaints diplomatically.
Financial Acumen: Understanding of budgeting, forecasting, and financial reporting. Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.
Operational Expertise: Knowledge of hotel management software and systems (e.g., PMS, POS). Familiarity with housekeeping, front office, food & beverage, and maintenance processes.
Organizational and Time Management: Multitasking ability to handle various operational tasks simultaneously. Attention to detail and time management to prioritize and meet deadlines.
Problem-Solving Skills: Quick thinking and decision-making under pressure to resolve operational or guest issues. Analytical skills to identify and address inefficiencies in processes.
Adaptability and Resilience: Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment. Emotional resilience to manage stress and maintain composure during high-pressure situations.

Responsibilities

Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.
Active Role in prospecting and maintaining group and negotiated business along with the Sales Team.
Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.
Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.
Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.
Collaborate with the sales team to promote the property and increase occupancy and revenue.
Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.