Operations Manager

AWCT•Wentzville, MO

5d•Onsite

About The Position

This position is responsible for maintaining a positive working relationship with AWCT customers, organizing and scheduling staff, and directing the day-to-day operations of all rail, functions. This position ensures loading of vehicles onto rail cars, and the receipt/ movement/storage of vehicles through efficient productivity of the work crews. This position coordinates activities of associates under the direction of the Terminal Manager to ensure a well-coordinated, efficient, productive rail operation.

Requirements

Ability to communicate with and deal effectively with customers, associates, and the public
Ability to function effectively under pressure
Knowledge and general ability to apply an understanding of invoicing/billing process, including an ability to perform routine business mathematics and understand accounts payable/receivable
Ability to work with a diverse group of people
Ability to produce accurate reports and information
Ability to read and understand SDS
Ability to pass driver's safety test at 80% or better
Thorough knowledge and demonstrated skills with MS Office, including intermediate Excel and Access skills; internal and customer computer applications knowledge a plus, such as AS400/VIPS
Thorough knowledge of operations and office practices, procedures, and equipment
Thorough knowledge of AAR auditing requirements, standards and processes with the ability to coach and train associates on the same
Good written and verbal communication skills
Skilled in the proper use of English, including proper spelling and punctuation
Ability to perform a variety of functions requiring considerable exercise of independent judgment
Possess good planning, analysis, and organizing skills
High School Diploma or equivalent with minimum 3 years' supervisor experience in a logistics environment
Ability to work both indoors and outdoors, often in extreme weather conditions
Ability to assist crews in completing rail loading/unloading functions as needed to meet customer needs, complete audits, etc.
Ability to work at heights and maintain 3 points of contact for safety while working on rail.
Drive vehicles with either an automatic or manual transmission
Valid driver's license; good driving record with the ability to maintain the same

Nice To Haves

Two years rail prep, loading or unloading and/or rail supervisory experience.
Internal and customer computer applications a plus; such as AS400/VIPS
Some college preferred

Responsibilities

Responsible for the daily scheduling of personnel to complete receipt/movement/ storage, rail loading and pre-delivery inspections in a productive cost-efficient manner.
Direct the day-to-day activities of the operation
Oversee vehicle receipt/movement/storage
Oversee pre-delivery inspections
Oversee rail loading operations
Assign personnel to job locations.
Ensure personnel have the support, tools, and supplies needed for production. This includes purchasing and inventory of consumable materials.
Conduct audits and make suggestions for corrective action as needed.
Document performance issues and coordinate all correction action with the Terminal Manager and Regional HR Manager.
Observe and assist where needed.
Make appropriate changes in activities if needed.
Ensure all AAR, Customer and AWCT policies and procedures are followed.
Communicate daily with leads, staff, and office personnel to determine staffing, supply and operational needs, and ensure these needs are met and there are no service failures to the customer.
Ensure new personnel receive the appropriate training.
Report accidents and injuries on appropriate forms and communicate the procedure to all appropriate customers/vendors and AWCT personnel.
Conduct accident investigations.
Responsible for safety programs to provide a safe, clean workplace for all personnel and within the regulations of local, state, federal, and regulatory standards.
Conduct time studies and man-minute reports and evaluates associates according to standards.
Assist in the facility budget process.
Interface with the customer to ensure customer satisfaction.
Conduct labor/materials cost analysis and coordinate rates with the Terminal Manager.
React to change productively and handle other essential tasks as assigned.
Assist in equipment, facility, and company vehicle maintenance
May assist with property maintenance issues.
May perform other duties as assigned by the operations leadership team.
May stand in as a backup to the Terminal Manager.
May be responsible for managing subordinate supervisors and their teams.