Operations Manager
About The Position
This is a general management position responsible for field execution, people development, revenue performance, and customer experience for a team of 25+ employees. The role involves working alongside crews in the field, coaching employees, and monitoring business numbers weekly. The ideal candidate is a proven integrator who can make business systems and processes more consistent, trainable, and reproducible, and who can build leaders from entry-level talent. While moving industry experience is a plus, it is not required as the company provides training. The position is located in Portland, OR (NW Industrial District) and requires on-site work and field involvement.
Requirements
- Proven integrator who takes systems and makes them more consistent, trainable, and held to high standards.
- Owns the outcome and fixes problems, figuring out the root cause and preventing recurrence.
- Coaches in the field and understands the work by doing the work.
- Assertive people leader with a track record of developing entry-level staff into high performers.
- Thinks like an owner, considering revenue, profit, customer experience, and team culture.
- Demonstrates a continuous learning and improvement mindset, bringing new ideas.
- Bilingual English/Spanish strongly preferred.
Nice To Haves
- Moving industry experience is a plus but not required.
Responsibilities
- Oversee field execution and quality, including crew performance standards, daily spot inspections, safety and DOT compliance, fleet oversight, and damage prevention.
- Lead people development and accountability, including hiring, onboarding, training systems, and performance management. Build a crew lead pipeline and develop leaders.
- Drive revenue and customer experience, focusing on operational excellence to create repeat customers and positive reviews.
- Develop systems and organizational structure through repeatable processes that scale and provide strategic input to the leadership team, including quarterly reporting.
- Lead company culture by setting an example and building an environment that attracts and retains top performers and impresses customers.
Benefits
- Comprehensive Medical, Dental, Vision, Chiropractic & Massage for you and your family
- Paid vacation, sick time, personal time, parental leave
- Tuition reimbursement for approved courses
- On-site gym access
- Leadership retreats and professional development
- Career growth toward regional leadership as we scale to multiple locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
