Operations Manager

SBS CYBERSECURITY LLC • Madison, SD

3d • Remote

About The Position

The Operations Manager at SBS CyberSecurity plays a critical role in ensuring the efficiency, scalability, and quality of day-to-day operational execution across the organization. This role serves as the operational connective tissue between Sales, Service Delivery, Finance, Legal, and Leadership—ensuring proposals, pricing, contracts, systems, and processes work together seamlessly. The Operations Manager leads the Operations team and owns operational strategy, pricing and proposal enablement, contract and legal coordination, cross-departmental problem solving, and continuous improvement initiatives. This role is both strategic and highly hands-on, acting as a central point of expertise and decision-making in a fast-paced, service-driven environment.

Requirements

• Proven experience in operations management, business operations, or similar roles within a professional services environment
• Strong understanding of proposal development, pricing models, and contract workflows
• Comfort acting as a cross-functional leader and operational problem-solver
• Exceptional organizational, analytical, and systems-oriented thinking skills
• Strong written and verbal communication skills with the ability to influence across teams
• A track record of process improvement, system ownership, and operational execution in complex environments

Nice To Haves

• Occasional travel required
• Must currently reside, or willing to relocate to, one of the following states prior to first day of employment: AR, AZ, CO, FL, IA, ID, IL, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI.
• A valid driver’s license and qualifying for SBS insurance coverage may be required for specific positions.

Responsibilities

• Develop, implement, and refine operational strategies that improve efficiency, accuracy, and scalability
• Serve as the primary driver for process review, documentation, and improvement across Operations and cross-functional workflows
• Identify operational gaps, bottlenecks, and risks, and lead initiatives to resolve them
• Act as a subject-matter expert and escalation point for complex operational questions
• Identify and lead adoption of scalable, automation‑enabled operational processes that support revenue growth without proportional increases in staffing
• Continuously evaluate and refine operational workflows that impact deal velocity, accuracy, and client experience
• Serve as the primary Operations representative in bi-weekly Sales meetings and other cross-functional forums
• Act as the “go-to” resource for interdepartmental questions involving proposals, pricing, contracts, and process
• Partner cross-functionally with Sales, Service Delivery, Finance, Product, and Systems teams to identify and reduce operational friction within the client buying and onboarding experience
• Serve as an operational advisor to Sales leadership on deal structure, scope feasibility, and delivery considerations
• Participate in frequent working sessions with key stakeholders to address operational alignment and execution
• Ensure proposal and RFP frameworks are standardized, scalable, and designed to reduce errors, rework, and variability across deals
• Act as the point of contact for pricing adjustments on proposals, partnering with leadership as needed
• Own continuous improvement of proposal structure, templates, and operational content to support efficient deal progression
• Ensure approved pricing and product changes are accurately reflected across proposals, systems, and operational workflows
• Participate in pricing reviews and pricing-related decision-making discussions
• Ensure operational frameworks remove friction from the client buying experience while maintaining delivery integrity, risk controls, and scalability to support growth.
• Own and evolve SBS’s operational contract framework, including MSAs, NDAs, and standard agreement structures, to support efficient and consistent deal execution
• Coordinate legal review of contracts and custom proposals, partnering closely with SBS legal resources
• Review and execute client agreements via DocuSign, excluding self-initiated documents to maintain appropriate controls
• Ensure legal and contractual changes are accurately reflected in operational systems and downstream processes
• Reduce contracting cycle time and rework by ensuring proposed contractual changes are operationally viable prior to escalation or legal review
• Serve as Operations owner for CRM data accuracy related to products, pricing, and proposals
• Identify, troubleshoot, and coordinate resolution of CRM system errors, partnering with internal system owners
• Ensure operational data supports reporting, forecasting, and informed decision-making
• Provide operational support for case overflow scenarios, helping ensure work is appropriately prioritized and addressed
• Actively carry and work an Operations ticket and case load as needed to support the team, modeling expected workflows and ensuring timely resolution of issues
• Partner with service leadership to identify and resolve capacity-related challenges impacting delivery
• Lead and support the Operations team, including Operations Specialists
• Act as an informal team lead and mentor, providing ongoing guidance, feedback, and training support
• Foster a culture of accountability, continuous improvement, and knowledge sharing
• Ensure effective onboarding and continued development of Operations team members

Benefits

• Medical, Dental, & Vision with employer paid medical options at the employee only level
• Simple IRA with employer match up to 3%
• STD & LTD
• Employer paid voluntary cancer policy
• Voluntary life insurance policies
• Voluntary hospital indemnity and accident policies
• Learning/ Tuition Reimbursement program & More!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed