Operations Manager

EOS•Newark, CA

8h•Onsite

About The Position

EOS IT Solutions is a leading provider of comprehensive IT solutions, specializing in deployment services across the North America region (NAMER). Our commitment to excellence and innovation drives us to deliver superior results for our clients, ensuring their IT infrastructure operates seamlessly and efficiently. We are seeking an experienced Operations Manager to lead our deployment operations in the NAMER region. The successful candidate will be responsible for overseeing all deployment opportunities, driving process improvement efforts, and ensuring compliance with industry standards. Additionally, this role will involve developing strategies to measure and enhance operational success, as well as fostering engagement among our technical teams.

Requirements

Proven experience in operations management, preferably in an IT deployment or field services environment.
Minimum of 1 year of experience in a deployment leadership role.
Strong understanding of IT deployment processes and best practices.
Experience with process improvement methodologies, such as Lean Six Sigma.
Excellent analytical and problem-solving skills.
Ability to effectively communicate and collaborate with cross-functional teams.
Leadership experience, with the ability to motivate and develop a team.
Strong organizational skills and attention to detail.
Proficiency in data analysis and performance metrics.

Nice To Haves

Experience working with EOS reporting framework is a plus.

Responsibilities

Lead all deployment opportunities within the NAMER region, ensuring timely and efficient execution.
Drive process improvement initiatives to enhance deployment workflows and increase operational efficiency.
Conduct value stream mapping exercises to identify areas for optimization and streamlining of processes.
Revise and update Standard Operating Procedures (SOPs) to reflect current best practices and ensure compliance with industry standards.
Document and share best practices across all regions, facilitating knowledge sharing and consistency in operations.
Develop and implement metrics to measure the success of process improvement efforts and operational performance.
Conduct regular audits of deployment sites to ensure compliance with established standards and procedures.
Create engagement strategies for technical teams, providing incentives and recognition for meeting and exceeding SLAs/KPIs.
Collaborate with the Service Delivery Manager and other stakeholders to align operations with company objectives and priorities.
Provide leadership and mentorship to a team of deployment supervisors and project coordinators, fostering a culture of excellence and accountability.