Operations Manager

JLL•Detroit, MI

19d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The Operations Manager is responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of JLL.

Requirements

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
People Manager of hourly technicians.
Time approval
Ability to create Performance Reviews/performance management of team, Goal Setting and Team OCP initiatives
Strong Communication & Administrative Skills
Able to problem solve and partner with JLL resources to support the team
3 Years Trade or 3 Years Engineering encouraged
Ability to effectively use computers and computer programs (including use of Microsoft Office Suite)
Skill in use of the internet to navigate to and use web based applications.
Ability to use handheld electronic devices (PDA, Blackberry, cell phone, etc.)
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to bend, sit, knell, squat, stand, reach and lay as required to access equipment components for extended periods of time.

Responsibilities

Provides daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
Develop and maintain positive client relationship
Conflict resolution and solution analysis
Provides contract compliance management and quality control
Responsible for JLL Engineering compliance program
Preparation of detailed budgets for Facility Manager as requested
Preparation of regular and ad-hoc reports