Operations Manager

MV Transportation•White Plains, MD

29d

About The Position

MV Transportation is seeking an Operations Manager who will provide support, leadership, and direction to an assigned operating location to ensure the delivery of annual business plans. This role will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for managing on-time performance and driver availability, managing all call center functions, and managing customer relations through both direct contact and outreach programs. This role also involves identifying, selecting, training, and mentoring location staff, communicating effectively with location staff and support team members, and assisting in overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements. The Operations Manager contributes to maintaining the safety culture of the division, maintains routine client contact to meet or exceed expectations, assists with conducting periodic departmental audits, and performs daily, weekly, and monthly reviews of key operational metrics. Additionally, this role implements, promotes, and adheres to company policies and procedures, and participates in location labor and employee relations activities.

Requirements

Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.

Nice To Haves

Experience in scheduling and personnel management and training.
Trapeze experience preferred.
Experience managing fast paced environment.

Responsibilities

Effectively manage on-time performance and driver availability.
Effectively manage all call center functions.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Contributes to maintain the safety culture of the division.
Maintain client contact routinely to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Implement, promote and adhere to company policies and procedures.
Participates in location labor and employee relations activities.