Operations Manager

Harrington•Baldwin Park, CA

21d

About The Position

The Operations Manager will work with the general manager on deploying field service technicians to ensure all project requirements and budgets are met. This role involves managing all day-to-day operations and overseeing the full scope of installation, start-up, repair, and replacement projects in residential, commercial, and industrial buildings or municipal water and wastewater systems. Responsibilities include estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control. The manager will also troubleshoot complex service jobs by analyzing and solving electrical and mechanical issues, engage with customers for dispute resolution and satisfaction, attend job-walks, and gather information for estimators. Additionally, the role involves attending business events, collaborating with estimators and planned maintenance teams, driving business processes and profitability through sales and margin analysis, and ensuring an efficient and safe work environment through disciplined management and safety training. The Operations Manager is accountable for all A/R and A/P responsibilities, and will assist in hiring and mentoring a technically competent team of field employees.

Requirements

Technical college degree or relevant Trade School certifications.
Knowledge of MEP (mechanical, electrical, and plumbing) systems.
Construction/contracting experience with pumps, motors, and control systems is essential.
Knowledge in reviewing contracts.
Capable of reading blueprints/ plans.
Proficient with typical Microsoft programs, including Excel, Word, QuickBooks, PowerPoint, Project, Publisher, and Adobe.
Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.

Nice To Haves

Experience in the contracting, construction or industrial service industries preferred.
Experience with Sage Accounting is a plus.

Responsibilities

Work with the general manager on deploying field service technicians to ensure all project requirements and budgets are met.
Manage all day-to-day operations.
Manage the full scope of installation, start-up, repair, and replacement projects in residential, commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.
Troubleshoot complex service jobs by analyzing and coming up with solutions for repairing electrical and mechanical issues.
Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.
Attend Job-Walks, meet customers, and gather information necessary for Estimators to properly Bid on new Projects as needed.
Attend business related events within the community to gain knowledge for bidding on new projects.
Work with Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.
Assist in driving the business processes and profitability across all channels through analysis of sales and margin.
Assist with the disciplined management process which ensures an efficient and safe work environment, including coordination and participation in regular safety training.
Accountable for all A/R and A/P responsibilities.
Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers.
Mentoring field employees to gain their trust and cooperation.