Operations Manager at Aelott Air Conditioning, Plumbing, and Heating

Propeller Building Services•Escondido, CA

8d•Onsite

About The Position

We are seeking a friendly, organized, and motivated Operations Manager to join our growing HVAC & Plumbing company. This role plays a critical role in coordinating daily office and field operations at Aelott Air Conditioning, Plumbing, and Heating, a HVAC and Plumbing Company located in Escondido, CA. We are looking for a team player who can multitask and wear multiple hats and the perfect candidate has experience in ServiceTitan.

Requirements

Minimum 5+ years of operational management or administrative experience, preferably in a service-based, construction, or trade environment
Proven customer service experience
Experience with ServiceTitan strongly preferred
Strong organizational, multitasking, and communication skills
Comfortable working in a fast-paced environment
Proficient with basic computer systems and data entry

Nice To Haves

HVAC or plumbing office experience preferred, but not required

Responsibilities

Process service requests, invoices, and follow-ups
Enter and manage accounts payable, accounts receivable, and job coding
Coordinate credit card receipts, expense tracking, and documentation
Assist with marketing initiatives, licensing, permits, applications, renewals, and project tracking
Process weekly payroll, track employee hours and PTO
Maintain employee documentation and personnel records
Assist with employee onboarding, offboarding, training coordination, and benefits administration
Manage the CSRs and Customer Service
Proactively contact customers to promote and schedule services
Provide excellent customer service and resolve customer inquiries
Maintain accurate and up-to-date customer records
Dispatch technicians and coordinate daily service schedules
Communicate effectively with technicians and management
Track and manage preventative maintenance memberships and scheduling