Operations Manager – Hiring Immediately!
About The Position
The Recuperative Care Operations Manager is a key organizational leader responsible for the strategic, operational, and clinical coordination of Whole Person Care Clinic’s Recuperative Care program. This role oversees all day‑to‑day site operations for a short‑term residential program serving individuals experiencing homelessness who are discharged from hospitals or healthcare settings and require structured recovery support. The Operations Manager ensures a safe, trauma‑informed, and clinically aligned environment by supervising multidisciplinary staff, maintaining operational excellence, and driving consistent adherence to healthcare, regulatory, and program standards. This leader is accountable for workforce performance, client flow, safety systems, quality assurance, and cross‑department collaboration, ensuring that every aspect of the program operates with reliability, professionalism, and dignity. The role requires a steady, solutions‑oriented leader who can navigate high‑acuity situations, support complex client needs, and maintain strong partnerships with hospitals, referral sources, and community agencies. Through clear communication, operational discipline, and a commitment to client‑centered care, the Operations Manager ensures the program delivers consistent, high‑quality services that support client stabilization and recovery.
Requirements
- Bachelor’s degree in public health, healthcare administration, social work, or related field (or equivalent experience)
- Minimum 3–5 years in healthcare, shelter operations, or human services program management
- Experience supervising multidisciplinary teams.
- Strong knowledge of recuperative care, homelessness, and public health systems.
- BLS Certification (required within 30 days of hire).
- Valid CA Driver’s License and ability to travel locally.
- Compassionate, trauma-informed leadership and client care approach
- Strong organizational and time management skills
- Effective interpersonal and crisis management communication
- Familiarity with care coordination, EHR systems, and data tracking
- Proficient in Microsoft Office, Google Workspace, and report tools
- Ethical decision-making and commitment to equitable service delivery
Responsibilities
- Manage daily operations and logistics of the recuperative care site.
- Maintain a clean, safe, and welcoming facility for clients and staff.
- Oversee client admissions, discharges, and bed assignments.
- Ensure compliance with infection control protocols, health regulations, and emergency preparedness plans.
- Supervise care staff, including client support specialists, case managers, medical team, and peer support workers.
- Provide ongoing coaching, training, performance evaluations, and schedule management.
- Cultivate a trauma-informed, culturally responsive, and collaborative team culture.
- Ensure individualized recovery plans are developed and followed for each client.
- Coordinate services with case managers, medical providers, behavioral health professionals, and referring partners.
- Support crisis management, grievance resolution, and emergent client needs.
- Monitor client progress, bed occupancy, and program metrics.
- Ensure compliance with WPCC policies, healthcare standards, and funding requirements.
- Assist with billing submissions, and internal audits.
- Serve as the primary liaison for referral agencies, hospitals, and funders.
- Represent WPCC in community coalitions, site visits, and partner meetings.
- Communicate program updates, policies, and client outcomes clearly and professionally.
- Any Additional Duties as Assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
