Operations Manager-CA

CVS Health•Glendora, CA

About The Position

The Operations Manager is a member of the store management team and supports CVS Health’s purpose of helping people on their path to better health. This role drives store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive team through leadership, initiative, and leading by example. The role supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the Operations Manager must respond to urgent store issues when they arise. The anticipated schedule is 40 hours per week.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support the Store Manager in store management, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.