Operations Manager, Ambius

Ambius • McLean, VA

2d • Onsite

About The Position

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers. At Ambius, interior plantscaping means more than just plants. We strive to be the premier creator of healthy, productive and sustainable environments for our businesses, which enriches the work experience and delivers a productive environment enabling people to thrive. Our business is based on scientific research that demonstrates the positive benefits plants have on indoor air quality, and ultimately our health and wellbeing. Our Ambius team are the people responsible for the vibrant plant decor in hotel lobbies, the clusters of plant designs in shopping centres, the green walls you see in corporate offices and many restaurants. In summary we are responsible for providing any sized organisation with interior plantscaping which engages clients and their staff through the health benefits of plants indoors.

Requirements

• Two or more years of equivalent management experience
• Able to safely climb ladders and work on ladders
• Experience with Google and Smart Phone applications
• Good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
• Proven success in coaching and motivating other team members
• Strong problem solving and customer service skills
• Excellent written and verbal communication skills
• Independent and dependable
• Polite and professional demeanor
• Able to solve problems and escalate concerns
• Customer service oriented
• Likes a physical job
• Must possess a valid driver's license from state of residence
• High School Diploma at a minimum.
• Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.
• Completion of the Purdue Correspondence Course.
• Completion of Purdue Food Plant Course.
• Completion of AIB Sanitation Course.

Nice To Haves

• Experience caring for plants is preferred
• Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.
• Willing to take Microsoft Office Computer Course

Responsibilities

• Conduct the selection and hiring process for new colleagues.
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.
• Align training and peer support resources.
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Identify and resolve colleague concerns/complaints.
• Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
• Address all client concerns to completion.
• Respond to CVC surveys as requested to maximize retention.
• Identify solutions for client needs to increase revenue and growth.
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
• Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.
• Complete all reports as required.

Benefits

• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED