Operations Manager

Mesa•Grand Junction, CO

28d•$50,000 - $60,000•Hybrid

About The Position

The Operations Manager is responsible for overseeing daily operations across residential, commercial, and logistics services to ensure efficient, safe, and high-quality service delivery. This role drives operational excellence, workforce performance, customer satisfaction, and profitability while aligning with company values and growth objectives.

Requirements

5+ years of operations management experience (moving, logistics, transportation, or related industry preferred)
Strong leadership and team management experience
Knowledge of residential and commercial moving operations
Experience managing scheduling, dispatch, and workforce logistics
Understanding of DOT and safety compliance requirements
Strong problem-solving and decision-making skills

Nice To Haves

Experience in multi-site or multi-state operations
Background in warehouse/logistics/distribution management
Familiarity with CRM/dispatch systems (e.g., HubSpot, Movers Suite, or similar)
Bachelor’s degree in Business, Logistics, or related field (or equivalent experience)

Responsibilities

Manage day-to-day operations for residential moves (local & long-distance), commercial/office relocations, and logistics, storage, and distribution services.
Ensure all jobs are staffed, scheduled, and executed efficiently.
Monitor dispatch, routing, and crew assignments to optimize productivity.
Oversee warehouse and storage operations, including inventory control.
Lead, coach, and develop operations staff including supervisors, drivers, movers, and warehouse personnel.
Conduct performance management, training, and disciplinary actions as needed.
Partner with HR on hiring, onboarding, and retention strategies.
Foster a culture of safety, accountability, and customer service excellence.
Ensure high-quality service delivery and positive customer interactions.
Resolve escalated customer concerns and service issues.
Partner with sales and customer service teams to ensure seamless execution from booking to completion.
Manage labor, equipment, and operational costs to meet budget targets.
Monitor key metrics (KPIs) such as on-time performance, claims/damage ratios, labor efficiency, and revenue per move/job.
Identify and implement process improvements to increase efficiency and profitability.
Ensure compliance with DOT, OSHA, and all local/state/federal regulations.
Maintain safety programs, training, and incident reporting.
Oversee vehicle safety, maintenance coordination, and driver compliance.
Manage fleet utilization and maintenance coordination.
Ensure proper use and availability of moving equipment, materials, and supplies.
Oversee warehouse operations including receiving, storage, and shipment tracking.
Partner with Sales, Customer Experience, Payroll, and HR teams to ensure alignment.
Support business growth initiatives, new service offerings, and operational scaling.
Participate in leadership meetings and strategic planning.