Operations Manager - Newport, KY

Velocity Esports•Newport, KY

1d•Onsite

About The Position

Velocity Esports is a cutting-edge esports and entertainment platform located at Newport on the Levee, focused on delivering next-level entertainment experiences. We offer premier esports lounges, arcade games, bowling, billiards & darts, live tournaments, and other in-person entertainment features. Our commitment is to provide "Next Level Gaming, Next Level Fun" through a combination of competitive gaming, elevated casual dining, craft beverages, and arcade games. The Operations Manager, reporting to the General Manager, is responsible for the overall operations and profitability of their assigned functional areas.

Requirements

2 - 5 years management experience within an entertainment concept, theme park or high-volume restaurant
Local or State regulation requirements regarding food handling and/or liquor service
Must be able to provide excellent Guest Service
Must have excellent time management & follow up skills necessary to perform in a fast paced, high-volume environment
Must have the ability to hold the team accountable, but also motivate and coach the team to strive to be the best
Servant Leadership works best
Must be able to provide authorization to work in the US - we use Everify

Responsibilities

Manage the daily shift and guest experience
Ensure the guest experience and quality of products and displays are at standard
Oversee and lead all hourly team members
Set daily, weekly, monthly goals with direct reports
Oversee training, schedule, and development of hourly employees
Weekly/monthly inventory
Track and manage game payouts to company expectations
Maintain a safe, clean and inviting store
Ensure all operating and quality standards are met
Act as on-premise liaison with contracted vendors
Coordinate and execute parties and events
Oversee aspects of units ordering, receiving, inventory and cost control systems
Generation of daily, weekly and monthly reporting
Compliance with all cash handling policies and procedures