Community Empowerment & Opportunity - Operations Manager

City of Philadelphia • Philadelphia, PA

1d • Onsite

About The Position

The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city’s prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia’s Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding. The Operations Manager will manage and implement risk and safety, IT and Fleet management workflows to meet objectives set by the Deputy Executive Director of Operations. This role ensures that the internal operations of the office are running efficiently and in line with both City rules and regulations as well as funder requirements. The position also involves managing and monitoring the department’s fleet of vehicles, ensuring timely and accurate inventory tracking, managing safety reporting and serving as chair of a compliant Safety Committee, building teamwork within the Operations unit, and managing the office telephony program. The Operations Manager will troubleshoot issues and errors as they arise and liaise with the Office of Information Technology (OIT) regularly.

Requirements

• Experience managing IT systems and processes.
• Experience with project management tools and concepts.
• Creative and motivated with the ability to work alone and in a team setting.
• Attention to detail.
• Ability to anticipate and meet deadlines.
• Excellent oral and written communication, technological understanding, critical thinking and problem-solving.
• 5+ years of experience working in IT or operations and supervising teams or overseeing IT projects
• Strong understanding of computer systems, security, network and systems administration, and telecommunications systems
• Project Management certification or demonstrated experience
• Successful candidate must be a city of Philadelphia resident within six months of hire

Responsibilities

• Manage and implement risk and safety, IT and Fleet management workflows to meet objectives set by the Deputy Executive Director of Operations.
• Ensure that the internal operations of the office are running efficiently and in line with both City rules and regulations as well as funder requirements.
• Manage and monitor the department’s fleet of vehicles, including planned maintenance and staff usage.
• Ensure that the agency has timely and accurate inventory tracking to meet asset management and quality controls of the organizations procured goods.
• Ensure that the agency has timely and accurate Safety Reporting and manage and serve as chair of a compliant Safety Committee in life with City rules and risk aversion.
• Build teamwork and “support-first” mindset for the Operations unit while upholding agency policy and procedures for effective support services equitably across all units and employees.
• Manage the office telephony program including mobile device support and distribution in line with the Office of Information Technology (OIT) policies and protocols.
• Troubleshoot issues and errors experienced by the Operations unit or operational-related issues within any unit as they arise.
• Liaise with the OIT regularly.
• Other duties as assigned.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Public Service Loan Forgiveness program eligibility
• Tuition Discounts and Scholarships (10% to 40%) for employees, spouse and dependents
• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level