Operations Manager

Senior Helpers - Lake Minnetonka•Plymouth, MN

11d•Onsite

About The Position

Senior Helpers of the Lake Minnetonka Region is seeking a dynamic, dedicated leader who takes ownership of operations and thrives as a competitive market leader. The Operations Manager drives growth, planning, and day-to-day execution of the agency — balancing bold strategy with the exceptional quality of care our clients depend on. This is a culture-building role as much as an operations role. You'll set the vision, direction, and support that empowers our teams to deliver outstanding care while scaling the business. The ideal candidate brings hands-on experience across operations, business development, and healthcare in home care or a closely related industry, along with a track record of building strong teams and inspiring great results. At Senior Helpers of the Lake Minnetonka Region, our people are our greatest asset — and we're looking for a leader who believes the same.

Requirements

Bachelor's degree preferred, or 5+ years of equivalent relevant experience
5+ years of operations and people management experience
Senior care or caregiving experience or willingness to learn
Strong business acumen with excellent organizational skills and attention to detail
A proactive mindset — you spot issues early and bring solutions, not just problems
Strong collaboration skills with your team and community partners
Proficiency in Microsoft Word, Excel, Outlook, and general internet tools
Comfort learning new software quickly

Responsibilities

Lead and support care and office teams in daily operations
Set and execute business strategy aligned with company goals and mission
Build new partnerships, joint ventures, and strategic alliances
Drive programs that ensure high-quality client care and efficient use of resources
Champion client satisfaction and experience
Guide staffing and recruitment to meet business needs
Oversee training and development for care and office staff
Ensure compliance with federal, state, and local regulations
Uphold company policies and administrative standards
Maintain accurate timekeeping records in partnership with Payroll
Oversee and finalize billing and payroll
Manage deposits, reimbursements, and related financial processes in coordination with client services
Track the competitive landscape and identify opportunities for market and client growth
Take on additional responsibilities as needed