Operations Manager

Brilliant Corners•Los Angeles, CA

13d•$80,000 - $82,000•Hybrid

About The Position

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. The Brilliant Corners’ Operations Department is the agency’s engine for delivering efficient, compliant, and scalable housing solutions statewide. Our team oversees organizational operations, ensuring that people, processes, and systems work in concert to advance our mission. We partner across departments to manage contracts, budgets, compliance, and other core operational functions. Whether supporting direct service teams, stewarding resources, or driving strategic initiatives, the Operations Department provides the infrastructure and coordination that allows the agency to operate effectively and sustainably. With a focus on service, collaboration, and accountability, we ensure that Brilliant Corners meets funder expectations, supports staff needs, and is equipped to adapt and grow, creating the foundation for housing solutions that transform lives. The Operations Manager is responsible for overseeing day-to-day operational workflows, supervising Operations Supervisors and/or senior staff, and ensuring consistent, high-quality service delivery across programs. This role bridges frontline execution and strategic leadership by translating organizational priorities into effective processes, performance management systems, and operational improvements. The Operations Manager leads workflow optimization, monitors performance metrics, ensures compliance with funder requirements, and partners cross-functionally with Finance, Programs, and Data & Technology teams to support scalable and efficient service delivery. This role also plays a key part in developing team capacity, strengthening accountability, and driving continuous improvement initiatives.

Requirements

3+ years of experience in operations, program administration, or related roles
3+ years of management or supervisory experience required
Experience in compliance-driven or government-funded environments preferred
Experience with financial processes, payments, or fiscal intermediary models preferred
Strong leadership skills with experience managing teams and driving performance
Ability to translate strategy into clear operational processes and outcomes
Strong analytical and problem-solving skills with attention to detail
Excellent organizational and time management skills; able to prioritize competing demands
Effective communicator with strong interpersonal and cross-functional collaboration skills
Experience working with data systems and reporting tools (e.g., Salesforce, Intacct, Excel)
Demonstrates sound judgment, accountability, and adaptability in a fast-paced environment
Commitment to equity, inclusion, and culturally responsive practice
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
Requires mental acuity for analytical reasoning and document interpretation.

Responsibilities

Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.
Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.
Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.
Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams.
Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.
Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance.
Perform other responsibilities and activities as needed to support departmental and organizational objectives.